The order management assurance is important to mitigate the root cause areas of leakage such as delay to service usage, incorrect subscriptions, low level of service etc. If not followed it leads to challenges like:
- Order capturing inaccuracies
- Order provisioning errors across home and partner systems
- Cost & revenue impact due to order management issues
- Incorrect order provisioning impact and cost analysis
- Inefficiency of CRM and order management teams
- Inaccuracies in handling of change management
- Poor customer onboarding experience
- Poor management of customer complaint and sentiment