Case Studies

Know how Subex has helped telecom companies across the globe to solve critical challenges to improve profitability.
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African operator uncovers mobile money fraud, saves USD 3 million
Fraud Management

Subex enabled a Tier-1 African Operator to uncover Mobile Money Fraud and help them save USD 3M. To know how this fraud was identified.

Revenue Optimization through Cell Site Analytics
Analytics Center of Trust
An African telco optimized revenue and saved $1 million in OPEX through cell site analytics and delivered a better customer experience.
MENA based satellite provider reduce churn by 4 times with ROC Insights
Analytics Center of Trust

Subex enabled the satellite provider to identify top drivers for churn and improve customer retention

A telco enhanced customer experience by 45% in 3 months
Analytics Center of Trust

The operator built enhanced CX measuring capabilities and integrated sentiment analysis & topic modelling to track daily trends.

North American telco reduced bad debt by 11% and improved the collection time by 22%.
Analytics Center of Trust

Subex enabled the telco with a holistic approach for bad debt value management by identifying various stages from billing to collection phase.

A telco gained 3% market share & 4% revenue growth in 6 months with Subex ACT.
Analytics Center of Trust

Developed a three-pronged overall win back strategy: RFM Analysis, Cross-sell/Upsell Strategy, & Customer Feedback to gain market share.

Australian telco improved the product profitability by 7% resulting in $3.2million annual net savings
Analytics Center of Trust

The operator engaged Subex to bring in accountability and transparency across all product reviews and launches.

A mobile wallet company revived 23% inactive customers with a 3.5% revenue increase
Analytics Center of Trust

Subex designed a 4-steps framework of identifying and targeting inactive mobile wallet customers leading to re-engaging 23% inactive customers.

Achieved 21% improvement in upsell/cross-sell campaign effectiveness through Recommendation Engine
Analytics Center of Trust

The Middle Eastern operator improved their overall campaign performance and higher conversions from upsell/cross-sell campaigns.

Tier I APAC Telco enhances network capacity to offer a seamless video experience
Capacity Management

A Case Study on how APAC region leveraged ROC Capacity Management to optimize its video services

Enhancing customer engagement and revenue stability during COVID -19
Analytics Center of Trust
Read to know how a Telco overcome COVID-19 business impact through Advanced Analytics.
A multi-dimensional IoT security partnership – the Pod Group case study
IoT Security

A multi-dimensional IoT security partnership – the Pod Group case study

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