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As the product bouquet grows more expansive with the advent of 5G (from data to data-driven services like Netflix, Udemy etc), it becomes increasingly important for operators to be able to have a cross-vertical view of the subscriber or the account. Add to this the on-demand related complexities (eg. time slot based QoS, sequential component provisioning, edge node component activation), and this becomes a moving window challenge for telcos.
Digital telco' is the term is the term that shows the communication service provider shift to digital service provider. The “digital” is an umbrella term for mobile, online sales, connected home and living services, anywhere connectivity, shopping online, education on net, health on net etc.
- Ensure profile correctness in terms of status, services, QoS levels and active time-periods across CRM, Provisioning systems, External Vendor servers and Billing/Charging platforms.
- Based on the subscriber profile, access and usage to services can be validated. Further, breakdowns (process or system integration related) can be identified and measured for leakages.
- Updates to profiles and service bouquets can be verified in near real time to handle on-demand service requests, which in turn reduces incidences of revenue leakage due to non-allocated service channels/bundles as well as potential over-charging use-cases.