Subex Fraud Management

One stop solution to address all types of telecom frauds across Voice, Data and Digital Services

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HyperSense Fraud Management System

Traditional monitoring and fraud detection methods are proving to be inadequate in the face of heightened risks because of rapid digitization, new technologies, and innovative techniques used by fraudsters.

Subex’s AI-First Fraud Management on HyperSense is an end-to-end fraud management solution that provides 360-degree protection across various service offerings. It leverages AI at every step of the fraud management process to effectively combat fraud and security risks. With a state-of-the-art AI engine at the core, it helps fraud teams increase business-coverage, accuracy, and agility and enables them to use AI sustainably. It is designed to build digital trust by leveraging Explainable AI capabilities that provide complete transparency on how decisions are made.

End-to-end workflow
Subex’s AI-first fraud management system

Why AI-First Fraud Management System?

Challenges With Legacy Fraud Management Systems

Subex’s AI-First Fraud Management System

Higher false positives

Increased Accuracy

AI models help in making highly accurate decisions to drive further automation

Limited in terms of fraud coverage

Enhanced Precision

Enables detection of more cases for specific scenarios

Inadequate transparency in the decision process

Explainability

Provides visibility and insights into the ‘why’ behind fraudulent transactions

Difficulty in analyzing large volumes of data

Enhanced Scalability

Enables analyzing large volumes of data and generating insights

Lack of interpretability

Recommendations

Provides suggestions on “how to move ahead” while detecting a particular scenario

Check out Subex Fraud Management Features

AI/ML Capabilities for Superior Fraud Detection

The system’s no-code environment allows users to easily develop AI and ML models. Key capabilities of Subex’s system include statistical analysis, feature algorithms, autoML, data preparation, and explainability, among others. Subex’s system also provides a custom ensemble of ML models solving specific fraud types like SIM Box, IRSF, handset fraud, subscription fraud, etc. Explainable AI capabilities help build digital trust and enable informed decision-making by providing complete transparency on how AI systems make decisions.

Enhanced Rule Modeling Capabilities to Detect Data Patterns

The HyperSense Fraud Management System allows users to configure different threshold evaluations as per evolving needs to detect fraud patterns. Some of the types of rules that can be configured on the system include threshold rules, geographic rules, pattern rules, machine learning rules, hotlist rules, SPAM detection rules, intrusion detection rules, and smart pattern rules.

Real-time Vigilance with Signaling Security

The fraud management system ensures the detection of new-age fraud by using a combination of AI and signaling capabilities. It monitors multiple parts of signaling traffic starting from the IP layer and going up to layer 7 to detect any minor or major security breach quickly. The solution not only keeps track of the origin of the attack but also correlates with the high-risk behavior at the higher network layers, thus identifying security breaches quickly and with more certainty.

Crucial Threat Intelligence for Improved Response

The system comes with several capabilities, including list management, global numbering intelligence, and VoIP threat intelligence, to ensure complete coverage. Subex has also partnered with RAG Wangiri Consortium, allowing it to provide CSPs with a decentralized and cryptographically secure blockchain ledger of Wangiri fraud-related information. To further enhance threat detection capabilities, Subex’s system gathers fraud intelligence from the market and the internet to collate the fraud intelligence database.

Efficient Data Management for Actionable Insights

The system allows CSPs to quickly integrate data from multiple sources such as Kafka, Pub/Sub, APIs, etc., leading to more effective handling of the fraud issues. Flexible and scalable ETL tools ensure that the data from varied sources can be quickly combined to better monitor and identify fraud. It comes with advanced components like string manipulations, automatic lookup handling, bulk load support, and data mapping tools to handle complex data mappings. This is crucial as CSPs move into business areas like fintech, among others.

Testimonials

Building trust across our operations is important for us at MTN Eswatini. Thanks to the Subex’s solutions and teams for rich insights that are enabling us to make decisions faster, keeping us at the forefront of change.
Subex’s signalling security solution not only helped us succeed in reducing these spoofed calls, which were leading to less income and, more importantly, impacting customer’s experience, but we also use the tool to determine if an ongoing call campaign is genuine or not.
As a growing operator it is extremely important that we reduce revenue leakage so that we can continue to provide our new product and services to our customers, Subex’s revenue assurance and fraud management systems will allow us to do this effectively.
We have selected Subex as their solution offered true future-proofing with the most advanced feature set to drive significant efficiency gains. In addition, the Machine Learning capabilities gives Turk Telecom the agility to ensure an effective risk coverage while keeping pace with business.
Stc has been partners with Subex across the last 17+ years, through their deployment of ROC Revenue Assurance and ROC Fraud Management. Subex’s iRAFM solution will provide us a robust foundation of risk mitigation as part of our journey towards innovation and evolution in the digital world.
We selected to partner with Subex once again due to their experience of executing Revenue Assurance and Fraud Management operations, their proven ability in implementing Management Services engagements across the globe, and the value that they bring in terms of savings and ROI.
Our experience of working with Subex and the technical strength of their iRAFM solutions made them the partner of choice. The team has shown extreme diligence throughout the engagement and consistently delivered value to our company with their domain expertise, enhanced processes, and improved coverage.
We firmly believe that their capabilities on the Business Assurance and Fraud Management front, coupled with their innovation quotient in the AI/ML space, will provide us the confidence that they will be able to effectively support and safeguard our business, services, and customers.
We are pleased to partner with Subex and deploy the latest version of their ROC Fraud Management solution. This will ensure much faster processing and detection times, providing far more flexibility, easier access, and agility to our business operations.

Benefits

Informed Decisions

Explainable AI capabilities provide transparency on how decisions are made by AI systems and help build trust.

Enhanced Visibility

Detects common links among fraudsters with an enhanced link analysis toolset, thus reducing fraud run-time.

Promotes Collaboration

The system fosters collaboration between technical and business teams for more effective handling of fraud-related issues.

Quicker Time-To-Action

The system’s advanced visualization and dashboarding capabilities, enable quick data-driven decisions, ensuring fast resolution to fraudulent activities.

Increased Efficiency

It comes with multiple sets of proprietary ensemble models that can adapt to evolving patterns, identify deviations & discover new fraud patterns quickly and accurately.

Improved Cost Economics

Subex’s Cloud-native and SaaS-based fraud management system integrates several capabilities into one integrated solution for enhanced cost efficiencies.

Recent Events

Online

02April 2022

GSMA Africa FASG#56

Tackling frauds in the mobile money ecosystem: A Case Study of MTN Eswatini

Speakers:

Phephisa Matse,
Senior Manager - Revenue Assurance and Fraud Management, MTN Eswatini

Nithin Gangadharan,
Product Head - Fraud Management, Subex