Collection & Payable

Assuring collection process and incorrect payment

Key challenges without Assurance

The collection and payable assurance is important to mitigate the root cause areas of leakage such as incorrect payment management, Account suspension not implemented correctly, collection process not managed correctly etc. If not followed it leads to challenges like:

  • Payable tracking across various invoices formats and taxation slabs
  • Complexity in tracking of collections across multiple interfaces throughout the ecosystem
  • Complexity in corelating data across multiple data points related customer, services and usage
  • Difficulty in tracking manipulations across operations and business sub-systems
  • Lack of a central customer risk tracking across various dimensions with actionable insight
  • Absence of holistic view that provides insights on current state of collections & payables with granularity

What Subex Business Assurance offers:

SSOT strategy
It ensures validation of all data pertaining to collections, payables & customers and near real time updating through streaming data. It provides a holistic view of risk categorization, history, credit score & status
Collections accuracy
It ensures to track collection status across various gateways and monitoring status of DCA & effectiveness. It also keeps a tracking status of payments, failures and subsequent reversal
Payables validation
It monitors all invoices billed to telcos and validation of taxation across invoices. It also ensures invoice validation & dispute tackling
Fraud and customer assurance
It tracks internal billing, service or payment manipulation. It also measures privilege allocation across sensitive systems. It keeps continuously monitoring of exposure generated from high-risk customers

Additional Coverage

Collection and payable assurance have a key role to play under Business Assurance forum. The reconciliations performed under this assurance are taken from sources like payment posting, daily collection report, subscriber dump, invoice, HLR dump, credit rating reference etc. The industry is experiencing the general shift in terms of technology disruption and next generation. Hence this assurance also tackles few more challenges across customer experience and opportunity loss with its AI/ML based automation and data driven analytics scope such as:

  • Profiling risk based on spending & payment patterns
  • Anomaly analysis to identify unknown scenarios in collections
  • Understanding the defaulters’ behaviour and associated demographic profile
  • Bad debt conversion analysis
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