Robocalling Fraud

Safeguard against robocalling fraud with our innovative, proactive ML-powered defense strategies

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Overview

Robocalls refer to automated telephone calls made using a computerized autodialer or a pre-recorded message. These calls are often used for various purposes, including telemarketing, political campaigns, debt collection, and scams. They can be a nuisance to recipients, particularly when used for fraudulent or illegal activities.

How does Caller ID spoofing increase the Robocalling fraud problem?

Caller ID spoofing is the practice of altering the caller ID information transmitted in order to hide the true identity of the caller. It exacerbates the problem of robocalling fraud by enabling robocallers to conceal their identity using various phone numbers. In response, the regulatory bodies have implemented regulations that allow carriers to offer customers advanced blocking tools. These tools include the capability to reject calls that are not listed in their contacts. With caller ID spoofing, nearly anyone can make a call using a different phone number, thereby circumventing traditional blocking and identification methods.

By spoofing a phone number, nearly anyone can call using:

Caller ID
Blocking

Hidden
Caller ID

Unassigned Phone Numbers

Altered
Caller ID

Anonymous
Caller ID

Arbitrary Phone Numbers

Local Area Code Numbers

The Caller's Own Number

See how Subex Robocalling Fraud Solution can help your organization

Revenue Protection

Ensures against losses by processing and billing only legitimate calls appropriately

Compliance with Regulation

Assists providers in adhering to regulations, thereby avoiding potential fines and legal repercussions

Reduced Operational Costs

Introduces automation to lower operational expenses by diminishing the need for manual intervention in the detection and blocking of fraudulent calls

Enriched Customer Experience

Reduces the likelihood of customers receiving annoying or harmful robocalls and spoofed calls, enhancing the overall service experience

Network Integrity and Trust

Filters out fraudulent calls to maintain the network’s integrity and uphold user trust

See how Subex Robocalling Fraud Solution can help your organization

Revenue Protection

Ensures against losses by processing and billing only legitimate calls appropriately

Compliance with Regulation

Assists providers in adhering to regulations, thereby avoiding potential fines and legal repercussions

Enriched Customer Experience

Reduces the likelihood of customers receiving annoying or harmful robocalls and spoofed calls, enhancing the overall service experience

Network Integrity and Trust

Filters out fraudulent calls to maintain the network’s integrity and uphold user trust

Reduced Operational Costs

Introduces automation to lower operational expenses by diminishing the need for manual intervention in the detection and blocking of fraudulent calls

Check our Subex Robocalling Fraud solution Features

Real-time tearing down of the call

Terminates calls identified as fraudulent instantly, ensuring customers remain undisturbed

Call Tagging as “SPAM Likely”

Tags calls suspected of being spam as “Spam Likely,” alerting customers to potential spam as a precaution

IVR Voice CAPTCHA Implementation

Requires callers to enter a random three-digit code, blocking computer-generated calls before they reach the customer

SMS Alert System

Sends real-time alerts to customers about numbers suspected of engaging in illegal calling activities

Subex’s AI-first fraud management solution monitors some of the following areas to proactively reduce the risk of illegal robocalls infiltrating their network and scamming their customers: