With data emerging as the new currency for businesses, data warehousing demands a new approach in dealing with the challenges. As Gartner puts it, poor data warehousing practices “undermine the organization’s digital initiatives, weaken their competitive standing and sow customer distrust.” Telecom operators are among the most affected by data warehousing challenges as they handle billions of customer data generated from multiple sources like files and probes (SS7, SIP, SIGTRAN), as well as the massive volume of data streamed from social media platforms.
As the volume, velocity, variety, and veracity of data generated continue to grow; the traditional data warehouse approach flounders while managing and analyzing the data. With conventional data warehouse analytics offerings, answering even seemingly simple questions such as “Who are my ten best customers?” could take up to 5-10 days. Even after the team figures out the right criteria, compiling and analyzing the data could again be a time-consuming process. As the questions grow complex, the burden only grows further.
While in-memory databases have helped alleviate the problem to some extent by providing better performance but with rigid data models, it makes data analytics workloads more and more compute-bound. Even it is well understood that traditional data warehouse approaches have become arduous due to the IT dependency and upfront data modeling. As a result, the time to value grows longer, and the outcome materializes only when the business can start to use the reports and insights provided by the data warehouse. Since this approach is rigid, it may also call for data modeling changes, which will further delay the process execution.
Working with data always carried an inherent risk that false or incomplete data could lead to uninformed or even misinformed decisions. Telcos have a winning edge as they are the custodian of largest repository of customer data in the world. Therefore, businesses can no longer ignore these challenges as new business opportunities are emerging around data usage. Look at the sheer size of the data generated during a typical business day, an operator serving 80 million mobile subscribers generates around 20 billion Detail Records (xCDRs) daily.
Worldwide several Telcos have identified opportunities around data monetization – both internal and external. The growth of the Internet of Things (IoT), artificial intelligence (AI) and machine learning (ML) has largely contributed to this upswing. Telcos’ growing engagement with content providers, IoT companies, VAS companies and others prove they are striking it right. At this juncture, it becomes crucial for telecom companies to revise their data strategy around modern big data analytics tools.
Working with poor-quality data can also bring damage to the existing business, especially concerning customer value. As you know, customer preferences are evolving, so ensuring customer satisfaction and loyalty mostly relies on how quickly you address their issues. Big data and real-time analytics gain relevance in this context.
Hence, a robust big data platform is no more a luxury but a business imperative! Stay tuned to know more about Subex’s approach in handling the complexities around a traditional DWH and data quality issues.
For more information on how Subex is helping Telcos address gaps in their analytics approach through an end-to-end framework, attend a webinar we are hosting with Telecoms.com entitled, Bridging the Analytics ‘Trust Gap’ Within Telcos.
Register yourself here: http://bit.ly/2NzFXJF
Varune has 9+ years of experience in the Telecom and the IT industry, which includes working with IBM, TCS and NEC.
Currently, he is working as a Director in the Business Consulting group for the Emerging Markets.