Subex launches ROCware Product Performance Management solution

LONDON, UK Subex Ltd, a leading global provider of business support systems (B/OSS) for Communications Service Providers (CSPs), announced that it has launched its ROCware Product Performance Management solution. This new solution from Subex enables CSPs to monitor the overall health of a product, track progress against targets and make informed decisions to improve uptake and customer experience.

ROCware Product Performance Management solution enables service providers to obtain complete visibility into the product performance and quickly isolate problem areas requiring immediate attention before they affect customers. It also helps them track financial performance metrics such as ARPU, AMPU, acquisition costs, fixed and variable costs that contribute to real time monitoring of product performance and also provide the necessary elements to track progress against financial targets.

By using ROCware Product Performance Management service providers can also get near real-time visibility into detailed product KPIs, such as uptake, utilization, revenue and margin. It also includes a multi-dimensional product performance analysis which allows drilling down to market and subscriber levels. The solution’s unique variable forecasting analytics and ‘what-if’ modeling capability allows operators to instantly see the impact on margins by altering variables. ROCware Product Performance Management solution also includes automated analysis and alerting features when performance of service provider’s product violates set thresholds.

“Operators today struggle with getting visibility into product performance, taking weeks or sometimes months to understand and analyse the problem. By using Subex’s ROCware Product Performance Management solution, operators can now understand and respond to product performance issues almost immediately,” said Sudeesh Yezhuvath, Chief Operating Officer at Subex. “The ROCware Product Performance Management solution offers near real-time insight into market changes that impact an operator’s product uptake and profitability. We are pleased to launch this new product that will help operators in tracking of revenues, costs and margins in real time.”

The Subex ROCware Product Performance Management solution is market ready.

Subex launches Version 7.4 of its industry leading Revenue Operations Centre (ROC®) Fraud Management solution

London, UK Subex Ltd, a leading global provider of business support systems (B/OSS) for Communications Service Providers (CSPs), announced that it has launched a new release of its Revenue Operations Centre (ROC) Fraud Management solution – Version 7.4. Subex’s newest version of its ROC Fraud Management solution introduces inline controls for preventing subscription fraud, transaction fraud and equipment loss at point of sale.

ROC Fraud Management is Subex’s award-winning solution that helps wireless and wireline operators eliminate known frauds, uncover new fraud patterns, minimize fraud run time, augment internal controls and support continuous fraud management process improvement. Subex fraud management customers report rapid return on investment and increased productivity and efficiency by significantly reducing the complexity of the fraud management process.

Subex has implemented a new inline control framework, which enables service providers to carry out proactive checks on a new subscriber at the time of customer acquisition. Because of this, the Point of Sale (PoS) staff will no longer need to wait until the fraudster is provisioned and later detected through behavioural rules and profiling. The PoS staff can make real-time decisions and accept, decline or refer any subscriber to prevent fraudsters from entering the network. This also prevents the fraudsters from walking away with valuable devices.

With increasing involvement of telecom operators in money transactions (e.g. mobile money services); it is imperative for them to have strict policy controls to not only detect, but prevent fraudulent transactions occuring. With inline transaction controls, operators can validate any transaction request in real time and prevent fraudulent transactions from being processed.

“We are pleased to release the latest version of our industry leading ROC Fraud Management solution,” said Sudeesh Yezhuvath, Chief Operating Officer at Subex. “The newest version of our fraud management solution includes the ability for operators to carry out real-time checks at the transaction request stage and subscriber acquisition stage and thus prevents fraudulent transactions and handset loss.”

The Subex ROC Fraud Management solution version 7.4 is market ready.

Subex Launches its Revenue Operations Center (ROC®) Revenue Assurance Version 4.1

London, UK – Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS) for CSPs (Communications Service Providers), announced today it has launched a new version of its industry leading ROC Revenue Assurance solution’s version 4.1. Subex’s ROC Revenue Assurance is an award winning solution that provides continuous monitoring and revenue protection as well as assisting operators with the investigation, diagnosis, and recovery of revenues and their on-going protection.

The Subex ROC Revenue Assurance solution is engineered to tackle critical revenue assurance challenges across the entire revenue chain. It is highly effective in both the traditional circuit-switched and next-generation, packet-switched service environments; scalable enough to serve operators large and small; and flexible enough to support Revenue Assurance practices as they expand and mature.

The newest version of ROC Revenue Assurance, Version 4.1 is has a simplified user interface and is designed to be business user centric. It is equipped with a unified metrics console which provides a snap shot of the metrics and their performance, enabling faster root cause analysis and increasing analyst productivity. Its new improved GUI provides users with a colorful and graphical flow of the revenue processes resulting in easy navigation with fewer clicks. Its increased intuitiveness ensures users don’t have to toggle between screens. Version 4.1 supports freeform SQL queries from within the GUI and provides packaged solution accelerators.

An important enhancement of Subex’s ROC Revenue Assurance solution version 4.1 is that it includes packaged industry standard metrics (e.g. TM Forum metrics) and Subex best practice metrics to help operators benchmark against industry standards.

“We are pleased to release the latest version of our industry leading ROC Revenue Assurance solution,” said Mark Nicholson, Chief Technology Officer, Subex Ltd. “We have a vision to take Revenue Assurance to a level where it is simple and business oriented. ROC Revenue Assurance version 4.1 is a step towards that direction of simplifying revenue assurance. The new version helps operators increase productivity, enhance user experience and includes packaged industry metrics to help operators benchmark against industry standards. At Subex we have developed a more mature revenue assurance solution, which is necessary in today’s changing telecommunications environment.”

The Subex ROC Revenue Assurance solution Version 4.1 is market ready.

Subex launches Version 7.0 of its industry leading Revenue Operations Centre (ROC®) Data Integrity Management solution

LONDON, UK – Subex Ltd, a leading global provider of operations and business support systems (OSS/BSS) for Communications Service Providers (CSPs), announced that it has launched a new release of its Revenue Operation Centre (ROC) Data Integrity Management – Version 7.0.  Subex’s ROC Data Integrity Management (DIM) solution provides product components and repeatable processes to ensure quality and consistency of the data between the network and OSS/BSS that drives key asset tracking, capacity planning and provisioning processes.

The ROC DIM from Subex is the industry’s ­first Data Integrity Management (DIM) solution for improving the quality of data driving key CSP processes, resulting in lower costs and higher service pro­fitability. The solution helps CSPs enhance their operational business value by reducing capital expenditure through stranded asset recovery, reducing operational costs through increased automation and increasing revenues through first-time-right service fulfillment.

New features in version 7.0 include Event Based Discovery (EBD) which enables operators to reduce order fallout and increasing process efficiency and reducing operational costs.  It also includes an update of Automatic Reconciliation Actions (ARA), which increases process efficiency through improved automation, proactive detection and correction of discrepancies.  Another feature of the ROC DIM Version 7.0 is increased Scalability, Ease of Use and Compatibility, allowing operators to use the solution on a wide variety of platforms using the latest technology and achieving optimum speeds of processing.

Additional features include a thin Web-GUI client for greater ease-of-use, resulting in a positive user experience and also improved overall performance.   The ROC DIM version 7.0 supports the latest in Oracle database release for greater performance, storage capability and scalability and also supports Java enhanced Single Sign-on capability for greater B/OSS integration in the CSP environment.

“We are pleased to release the latest version of our ROC Data Integrity Management solution,” said Mark Nicholson, Chief Technology Officer, Subex Ltd. “This solution has also just been shortlisted in the Best Business Solution category for the Asia Communication Awards, which is sound recognition that our ROC DIM solution is an industry leader in lowering costs and providing higher service profitability for CSP’s.”

The newest version of the Subex ROC Data Integrity Management is market ready.

Subex introduces Payment Channel Assurance solution

LONDON, UK – Subex Limited, a leading global provider of operations and business support systems (OSS/BSS) for communications service providers announced today the launch of their Payment Channel Assurance solution, a packaged solution offering based on their industry-leading ROC solution suite.

According to a report from KPMG*, prepaid is the largest and most vulnerable revenue stream for a majority of operators. Prepaid revenue represents around 90% of total revenue of many operators in emerging markets and since prepaid CSPs operate in real-time, they require more dynamic revenue assurance procedures to limit losses. In such a scenario, assuring processes around cash management activities plays an important role because of the increase in number of payment channels and the complexity involved in customer payment transactions and cash management processes.

The Payment Channel Assurance solution uses control systems and processes based on its advanced analytics techniques to accurately reconcile and report customer payment transactions and adjustments in a service provider organization. Its advanced analytics and data visualization approach enables service providers in automating the validation of processes around the back end of cash management activities such as validation of fees and charges associated from direct and indirect Partners.

By adopting Payment Channel Assurance, service providers can ensure that all the payments posted in their billing systems and POS (point of sale) systems are valid and complete and all the payment channels are aligned with billing and general ledger. The solution enables intelligent decision making by accurately managing data reported across all payment channels, banks, merchant service providers, and other service vendors.

“The Payment Channel Assurance solution will enable service providers to substantially improve their operational and financial controls around customer payment transactions and cash management processes, giving them unprecedented, near-real-time visibility into their cash flows”, said Mark Nicholson, Chief Technology Officer at Subex.

He further added, “This is an existing solution which we have already implemented at a leading mobile phone carrier that serves more than 5 million customers across the United States.”

Payment Channel Assurance is market ready.

* KPMG’s Global Revenue Assurance Survey 2009

“Bill Shock” prevention from Subex

London, UK – Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS) announced today that it is successfully delivering bill shock prevention solutions to EU operators to help them deliver an excellent customer experience and reduce the cost of customer complaints.

Bill shock occurs when users receive unexpectedly large telecoms bills from their service providers. A recent anecdote for bill shock describes a German tourist who downloaded a television programme onto his smartphone whilst on holiday and received a bill of more than €46,000 when he returned home.

EU regulation stipulates that “every operator must take all reasonable measures to protect their customers from unintentionally high bills due to unplanned usage”.

Subex’s bill shock solution uses its ROC® Credit Risk Management solution, which allows the subscriber and/or the operator to agree an alert threshold. The suggested default threshold is €50 and any subscriber exceeding that level will receive an alert SMS. The Subex solution allows subscribers to change their threshold to match their individual needs and usage requirements.

“This is an existing solution which we have already implemented in Telecom Slovenije,” said Paul Skillen, President of Subex EMEA. “The ability to change the credit alert or disconnection thresholds protects subscribers from bill shock whilst providing the operator with a tool to deliver a personalised customer experience.”

About Subex Limited
Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimisation and Service Agility – thereby enabling them to better operational efficiency to deliver enhanced service experiences to subscribers.

The company pioneered the concept of a Revenue Operations Center (ROC) – a centralized approach that sustains profitable growth and financial health through coordinated operational control. Subex’s product portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfillment, provisioning automation, revenue assurance, cost management, data integrity management, fraud management and interconnect / inter-party settlement.

Subex’s customers include 36 of the world’s 72 biggest* telecommunications service providers. The company has more than 300 installations across 70 countries.

* Forbes’ Global 2000 list, 2009

Press & Analyst Contact

Sandeep Banga
E-mail : sandeep.banga@subex.com
Mobile : +91-9916824122