Business Assurance Global Benchmarking: Technology Readiness for Assurance and Compliance Index 


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The telecommunications landscape is evolving in tandem with the lightning-fast progress of the digital transformation. As the sector gears up for the next wave of technological innovations, it becomes imperative to gauge its technology readiness for Revenue/Business Assurance. In response to this pressing need, we’ve launched our global benchmarking survey for Revenue/Business Assurance professionals, RAFM Heads, Finance executives and CXOs in telecoms. By participating in this survey, you’ll receive comprehensive insights and benchmarking results from both a global and regional perspective on your team position, empowering your transition. Understand the vital role of technological readiness in the telecom sector and discover how to lead this transformation journey, safeguarding against risks by participating in this survey now.


Technology is rapidly advancing, yet how adeptly are telcos integrating these innovations? The TMF 2022 -23 Business Assurance (BA) survey highlights that most telcos lack capabilities in image and video processing, robotic process automation (RPA), natural language processing (NLP), and sentiment analysis required by nowadays business assurance. However, telcos start being actively involved in risk coverage monitoring with use of APIs for data access.

With unparalleled growth and innovation, telecom industry is not only reshaping its technical infrastructure to meet the ever-growing demands of consumers but also exploring new business models to translate these advancements into tangible value.

Here’s a dive into the importance of technological readiness in the telecom world and a detailed view on how global benchmarking and solutions can assist in this transformation.

Trends in the Telecom Industry:

The digital age has brought with it a tidal wave of technological advancements. For the telecom sector, staying ahead means not only adopting these technologies but also integrating them to deliver unmatched value to consumers. Here are some trends that highlight this shift:

  • 5G and Beyond: The rise of 5G has brought about the need for better infrastructure and the capability to handle billions of connected devices, opening the doors for IoT’s vast expansion. While 5G emerged amidst immense buzz and led to significant capital expenditures by telecom operators, the anticipated return on investment in terms of tangible RoI remains an ongoing challenge in many contexts.
  • Edge Computing: The movement of data processing closer to the source, or the “edge,” is crucial for tasks that require real-time processing. With the growing number of IoT devices and smart applications, telecoms must have the capacity to support edge computing.
  • AI and Automation: Artificial Intelligence and automation are no longer a luxury; they’re a necessity. Telecom operators are using these technologies for AI-based product design, predictive maintenance, customer service, and network optimizations.
  • Cybersecurity: As telecoms become the backbone of the digital economy, the responsibility to ensure data safety becomes paramount. Innovations in cybersecurity measures to protect against increasing threats are crucial.
  • Diversification into non-telco services: Telecoms are venturing into adjacent sectors like energy, fintech, healthcare, gaming, and insurance, broadening their horizons and revenue streams.
  • New unbundling: The rise of specialized entities such as TowerCo, FiberCo, and ServiceCo signifies a strategic unbundling, optimizing specific operational facets.
The Necessity of Global Benchmarking:

As the telecom sector grows in complexity and scale, the integration of the above-mentioned technologies is not only about harnessing immense potential but also about realizing tangible value and returns on investment. In this vast terrain, the crux of the matter is determining one’s global position. Benchmarking isn’t just about comparison it will equip telcos in identifying areas of improvement, leveraging best practices, and setting the course for future innovations. Here’s why it’s non-negotiable:

Evolving Landscape: In an industry marked by continuous innovation, it’s essential to measure where you stand to understand where to go. The telecom landscape is evolving, and organizations need to keep pace.

Standardization: With the global nature of the telecom sector, ensuring standard practices and technologies is vital. Benchmarking allows telecom operators to understand global best practices and adopt the same.

Efficiency and Cost Management: Knowing what technologies and strategies are being adopted globally allows operators to streamline their operations, optimize costs, and enhance the quality of service.

Predicting the Future: Understanding the global trends through benchmarking lets operators foresee future challenges and opportunities. This is essential for long-term planning and ensuring sustainability in an ever-competitive market.

In conclusion, as the telecom industry gears up for the next phase of digital transformation, the need for technology readiness is paramount. Boasting over 25 years of operational expertise and deployment in 100+ sites globally, Subex’s Business Assurance specialists have curated this survey on ”Global Technology Readiness Index”, aiming to furnish telcos with a progressive roadmap. This positions them for a seamless transition into advanced tech.

With global benchmarking charting the course, complemented by a reliable partnership in Assurance, telecom operators stand on the brink of an efficient, secured, and revolutionary future.

Act Now for Insightful Benchmarking! Fill this Survey

Next steps:

  1. This survey can be filled by Revenue/Business Assurance professionals, Finance executives and CXOs in telecoms
  2. Tap on the link below to complete the survey.
  3. It won’t take more than 5 minutes of your time.
  4. Your details are solely for regional evaluation. We’ll subsequently furnish you with the report and tailored insights.

Engage in our Global Business Assurance Benchmarking Survey and discern your stance in the global tech-readiness spectrum.

Exclusive Benefits Awaiting You!

  • Receive a comprehensive report offering both regional and global insights upon survey completion.
  • Secure a tech-readiness score for your Business Assurance.
  • Complimentary training & certification on AI-driven Enterprise Contract Assurance.
  • Benefit from a one-on-one session with our Business Assurance expert tailored to your unique requirements.

What is Process Chain automation?

Process chaining allows for setting dependencies between different pipeline stages (such as data ingestion, controls, visualization, advanced analytics, case generation, actioning) to control task flow based on user needs. It’s often used to establish dependencies across various revenue streams.


What is Total decision process automation?

Total decision process automation allows complete automation of the operational decision-making process, which enables automated actioning (e.g. auto-corrections)


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