Partner Portal

Bring business transparency and reduce operation overheads by empowering your partners
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Overview
Self-Care capabilities to empower your partners
The solution offers business visibility and self-care capabilities to your partners to increase partner trust and reduce overheads by 50% to generate more value for the partner ecosystem. It provides access to business-critical dashboards, bills & credits, and allows parties to raise and track disputes, upload and download documents, thus reducing the time to communicate important information. It comes with innovative, self-onboarding capabilities where each business type can have their specific forms.
See how our Partner Portal can help your business
Enable Self Help
Provide web-based help pages for partners to learn and operate the application with ease
On-the-Go Decision-Making
Access dashboards/reports and essential information, allowing both DSPs and partners to make informed decisions quickly
Display Dashboards and Tiles
Allow partners to quickly glance through the health of the business via a representational form of critical data in a visual format, to take corrective actions
Allow Partner Access
Provide control over what a partner case in the portal by given them access based on roles to check associate information status such as bills, disputes and credit notes
Reduce Business Dependency
Enable partners to perform bill preview/download, raise disputes, manage profile, demographics, view credit notes, and hence reduces the operational overheads of the DSP
Maintain Audit Trail
Maintain partner audits to ensure tighter control on the partner activities and to enable better partner experience
See how our Partner Portal can help your business
On-the-Go Decision-Making
Access dashboards/reports and essential information, allowing both DSPs and partners to make informed decisions quickly
Display Dashboards and Tiles
Allow partners to quickly glance through the health of the business via a representational form of critical data in a visual format, to take corrective actions
Enable Self Help
Provide web-based help pages for partners to learn and operate the application with ease
Reduce Business Dependency
Enable partners to perform bill preview/download, raise disputes, manage profile, demographics, view credit notes, and hence reduces the operational overheads of the DSP
Maintain Audit Trail
Maintain partner audits to ensure tighter control on the partner activities and to enable better partner experience
Allow Partner Access
Provide control over what a partner case in the portal by given them access based on roles to check associate information status such as bills, disputes and credit notes

See how we build transparent and trusted partnerships

Onboarding Workflow
Enable visibility of the onboarding workflow steps of the application and the option to provide additional details for the seamless onboarding experience
Dashboard
Empower partners by providing access to business-critical information
Communication
Provide fast and easy access to information by reducing response time by directly communicating with business contacts through chat feature
Visibility
Offer partners with complete visibility on key business aspect related to billing, dispute, credits and profile management through the partner portal
Profile Management
Allow partners to manage their profile, edit and update information, all which can help with smooth business functioning
Bills & Dispute Management
Provide easy access to various bills related to the billing profiles. The easy-to-use UI allows partners to add disputes, provide comments and track the same though the portal
Resource center
Partner Ecosystem Management Flyer
Flyer

Get a quick snapshot of our Subex Partner Ecosystem Management platform

Partner Ecosystem Management
Whitepaper

Partner Ecosystem Management

Indian Telco Deploys Partner Settlement Solution
Case Study

Know how a Telco reduced billing cycle from 30 to 7 days and content partner settlement from 60 to 15 days

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Get the perspective of our subject matter experts, read artifacts about our solutions and learn about our success stories.
Partner Lifecycle Management
Using KPIs to drive profitable telco-content partnerships
Frequently Asked Questions

A partner portal is a business application that an organization uses to manage its existing customers. It is different from a website, so the interface and purpose are fundamentally different. A business use partner portal to communicate with its customers for various purpose. Exchanging documents, managing the billing and settlement information, and giving its business partners a complete understanding of their partnership. The partner portal user interface needs to be designed around intuitive access to relevant information, partner productivity, driving workflow, and providing actionable feedback.

A partner portal allows better partner engagement, be it vendors, distributors, resellers, installers, service providers, or any other party that does business with your company. It plays a significant role in the partner relationship management.

Partner portals allow established business partners to find resources that help them be more successful in whatever function they provide to the supplier. The partners' gains can benefit both themselves and the supplier. It includes information that is not intended for the general public but helps partners do their jobs better. A partner portal gathers information about all the suppliers or business partners in one place; hence an organization can use this information to streamline business processes. A single action can push important updates or critical information quickly and efficiently to all the partners without the supplier or portal owner having to contact each partner individually.

A partner portal can have many features depending upon the purpose that it was created for. It helps organizations to streamline processes with the ability to implement policies uniformly across the partner ecosystem. Below are some of the features of a partner portal.

Mobile responsive: the portal is mobile responsive making it user friendly to access any device and consume information on the go.

Lead management: it helps you with the lead management throughout the lead lifecycle from a prospect to a customer.

Performance Monitoring: Monitor the performance of your partners and understand their contribution to the business growth strategy.

Analytics dashboard: to help you gain a 360-degree view of the business through near/real-time business intelligence.

Learning and Training: Help your partners perform better by allowing access to various learning and training modules and monitor their performance.

Advanced marketing: Run advance partner marketing campaigns from the portal

Loyalty programs: Run loyalty programs directly from the portal

Partner Incentive: Manage the incentive programs with your partners

Dispute management: Manage all the disputes with partners directly from the portal. Reduce the delay in resolution.

Advance report: help the senior leadership with advance reporting to make informed business decisions.

Chatbot: Easy and faster communication with the partners and solve their problems in no time.

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