The solution offers business visibility and self-care capabilities to your partners to increase partner trust and reduce overheads by 50% to generate more value for the partner ecosystem. It provides access to business-critical dashboards, bills & credits, and allows parties to raise and track disputes, upload and download documents (act as a document repository), thus reducing the time to communicate important information. It comes with innovative, self-onboarding capabilities where each business type can have their specific forms.
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A partner portal is a business application that an organization uses to manage its existing customers. It is different from a website, so the interface and purpose are fundamentally different. A business use partner portal to communicate with its customers for various purpose. Exchanging documents, managing the billing and settlement information, and giving its business partners a complete understanding of their partnership. The partner portal user interface needs to be designed around intuitive access to relevant information, partner productivity, driving workflow, and providing actionable feedback.
A partner portal allows better partner engagement, be it vendors, distributors, resellers, installers, service providers, or any other party that does business with your company. It plays a significant role in the partner relationship management.
Partner portals allow established business partners to find resources that help them be more successful in whatever function they provide to the supplier. The partners' gains can benefit both themselves and the supplier. It includes information that is not intended for the general public but helps partners do their jobs better. A partner portal gathers information about all the suppliers or business partners in one place; hence an organization can use this information to streamline business processes. A single action can push important updates or critical information quickly and efficiently to all the partners without the supplier or portal owner having to contact each partner individually.
A partner portal can have many features depending upon the purpose that it was created for. It helps organizations to streamline processes with the ability to implement policies uniformly across the partner ecosystem. Below are some of the features of a partner portal.
Mobile responsive: the portal is mobile responsive making it user friendly to access any device and consume information on the go.
Lead management: it helps you with the lead management throughout the lead lifecycle from a prospect to a customer.
Performance Monitoring: Monitor the performance of your partners and understand their contribution to the business growth strategy.
Analytics dashboard: to help you gain a 360-degree view of the business through near/real-time business intelligence.
Learning and Training: Help your partners perform better by allowing access to various learning and training modules and monitor their performance.
Advanced marketing: Run advance partner marketing campaigns from the portal
Loyalty programs: Run loyalty programs directly from the portal
Partner Incentive: Manage the incentive programs with your partners
Dispute management: Manage all the disputes with partners directly from the portal. Reduce the delay in resolution.
Advance report: help the senior leadership with advance reporting to make informed business decisions.
Chatbot: Easy and faster communication with the partners and solve their problems in no time.