..but that’s not my responsibility!
Now that’s something that we’ve all heard at our workplace at some point..and believe it or not, its not entirely incorrect.
Traditionally most organizations have been created with a vertical structure having clear demarcation of responsibilities and identified handoff points for communication and information interchange between verticals. This was thought to be the most optimum way of assigning limited resources within the organization while allowing for specialization within verticals. Think of this organization as an architectural structure with three key layers:
- Apex of the structure represented by executive management and strategy layer of the organization
- Pillars represented by different verticals within the organization
- Strong base represented by organizational infrastructure which acts as a common foundation
While efforts are made by every organization to eliminate ‘silos’ in functioning, the inherent nature of this structure results in unidentified hand-offs, ineffective information sharing during hand-offs and compartmentalized view of processes leading to challenges in measuring, improving and most importantly identifying ownership of cross-functional processes. In many instances, different verticals end up shifting accountability of such cross-functional processes at the expense of progression. The pace at which technology, markets and customer demands are changing in present times demand a level of agility within the organizations to respond and keep pace with the market and competition. This places an enormous stress on the organizational structure, particularly on the handoffs between verticals.
Managing millions of dollars’ worth of Network Capex within a Telco is a cross-functional process which experiences similar issues of ownership, handoffs between verticals and lack of a common, centralized view leading to ineffectual Capex tracking much less calculating effectiveness of these Capex investments or return on investments. Typically, Finance is the identified owner of Capex investments in a Telco but most Finance teams struggle with deployment of Capex in the network and more importantly tracking and calculating the return on network Capex investments as they are heavily reliant on Operations team for this information.
Solving this Network Capex conundrum calls for a two-pronged approach, creating a cross-functional Network Capex Assurance team and enabling a supporting technological component to create a Network Capex Control framework. Lets have a closer look,
Network Capex Assurance Team
A cross-functional team which acts as the owner of Network Capex investments within the Telco – typically lead by the CFO or CTO. This team delivers critical insights and drives actions to enhance capital management practices in all phases of the business and comprises of representation from Finance, Planning, Procurement & SCM, Deployment, Operations and IT. The key responsibilities of this team would comprise of,
- Custodians of Capex management processes
- Capex planning and validation
- Ensure data integrity across supporting systems
- Capex tracking and analysis
- Standardization & Reporting
Network Capex Control Framework
An enabling technological component which supports the Capex Assurance team in delivering their responsibilities by providing a centralized end-to-end view enabled by Network intelligence. Key insights from the framework would cover,
- Centralized view
- Standardized processes
- Utilization and effectiveness
- Capex & Opex optimization
- Insights & Analytics
Enabling strong capital management practices is much more than operational or process changes in the organization; it is a fundamental change in the outlook of an organization. Embracing this change will enable agility, data integrity and measures for optimization, better equipping Telcos to respond to the rate of change in the industry..and that should be everyone’s responsibility!
Parag is a seasoned professional with rich experience in Telecommunications B/OSS space. In his current role, Parag leads the Consulting practice for Subex Network Analytics portfolio in Emerging Markets helping Telcos identify, manage and optimize avenues to achieve efficiency in Network Capex investments. He plays a key role in Product positioning & differentiation strategies, Functional & Technical solutions and Consultative selling.
With experience in diverse roles over the past 12+ years, ranging from mission-critical Network management, Business Analysis, B/OSS Delivery & Project Management and Consulting, he has successfully led transformation programs at Telcos helping them achieve business goals of automation, operational efficiency and improved cash flow.
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