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Telecom Partner Management Industry Trends

How Industry Trends are Impacting Telecom Partnerships

Trends that are creating a shift

With democratizing access to technology, more and more people are embracing it and telecom is one of the industries which is most affected by this shift. More and more people will have mobile by 2020 and the amazing thing is the revenue of this user acquisition will be driven by data consumption as compared to voice/SMS or other traditional services which were the base of telecom offering till recent time.

Operators are sensing the shift happening in the user choices and trying to figure out ways to stay in the competition. Mobile broadband connection to increase from 55% of the total in 2016 to 73% by 2020. The number of smartphone users will reach 5.7 billion by 2020 which means more and more people will be using data as a telco service and be a part of the digital ecosystem. Mobile data is expected to grow at a CAGR of 47% till 2020.

If we see the driving factors behind this shift, OTT, content and other digital service providers have played a major role. See the below graph on how the composition of services has changed over time.

It’s not only the addition of new partners to the digital ecosystem, but the traditional wholesale is also evolving. Here are the new trends which we can see happening in wholesale.

Implications on Telcos due to digitalization

Telcos no more work in silos as they are disrupted by the new age service providers hence looking for new partners to offer competitive and exciting services to its consumers. The below chart shows the changes happening in the telecom industry. This is forcing telcos to search for innovative and unique economic models.

 

New Possibilities for Telcos

These trends have opened a lot of possibilities to explore additional business avenues and try new economic models. The telco revenue mix is also changing with the partner mix as we can see in the graph and it is impacting the way telcos operate and manage partnerships in a traditional format. Hence the partner lifecycle management is also becoming imperative for telcos to embrace the digital revolution. For example, there will be 25 billion connected things by 2025 with enterprise verticals as the main drivers. Blockchain in telco has so far been limited to roaming but experimentation could take this further, especially if eSIM came to smartphones.

Smartphone connection will increase to 79% of the total mobile connection bringing in new customers. Over a fifth of the world’s markets will have launched 5G by 2020, spending a combined $244 billion on networks in the process which will bring new capabilities for telcos.

How Telcos can Embrace Digitalization Successfully

The need of the hour is a unified solution which can cater to all the requirement of the ecosystem. The system should be able to provide visibility for everyone in the ecosystem to establish trust among the partners. Right from efficiently managing the partner onboarding, to partner settlements and dispute management, the system should be able to make the whole journey seamless for both traditional and digital service partners. The below image shows some of the capabilities of the system.

This unified solution will allow telcos to transition through the changing paradigm and add agility and scalability to the business to embrace any new technology and consumer behavioral shift.

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