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All posts by Ravish Patel

Subex Tweetup Series 1. Internal Fraud

Subex Tweetup Series is a initiative for Subexians to share their knowledge and experience in the field emerging telecom trends and practices through Social Media interactions.

Today, Mr Rohit Maheshwari (Sr Director Business Consulting APAC) shared interesting insides on Internal Frauds. Internal Fraud has been a key area of concern for telecom operators since long. With the advent of new services like IP Services, Mobile Money and others operators will stand more exposed than ever. Below link contains more information on the conversation with Rohit. Please feel free to comment and add more inputs…

http://storify.com/ravishpatel/subex-tweetup-internalfraud

Subex provides holistic revenue assurance coverage in a traditional circuit-switched as well as next generation packet-switched landscape, streamlines integration during a merger, and navigates a technology shift such as Internet of Things (IoT). Our solution meets the revenue assurance needs of mobile and fixed line communications service providers (CSPs), analog data networks, digital data service providers and triple / quad play enterprises. It drives revenue growth by extracting unbilled revenue, leveraging automation to identify revenue leakage, and safeguarding revenue streams from potential losses.

Mobile Money – Are your customers secure?

KARIBU !!!

‘ M-Pesa’  has been leading the revolution of mobile wallets across the globe. Over 50% of the adult population in Kenya today use M-Pesa service to send money to far-flung relatives, to pay for shopping, utility bills or taxi ride home. While East Africa has been dominating the numbers in the past few years other regions including APAC, EMEA, Europe and Americas are about to explode sooner or later with their own models – NFC, Google Wallets, Mwallets, Apple Passbook,etc

More operators are walking down the path of offering Mobile Banking services in some form or the other every year. These players might get caught off-guard & face what a leading operator in Uganda recent got  hit with– a million dollar mobile money fraud loss !! News articles indicate that a recent internal fraud in a leading operator in Uganda lead to 3.5 Million Dollar loss, Mobile Money boss losing his job & 8 other employees getting fired. Operator also received reprimands from the regulator and had significant dent to its brand image. This mess also opened up competition for other players in the country.  Regaining confidence of customers and regulators will not be an easy job for such operators. They will be looking to enhance security within their mobile money offerings.  It might be a differentiator and lead to uplift in adoption.

This incedence clearly presents a learning for other operators about to offer Mobile Money services. Moving forward, one of the key areas of focus for operators will be to provide a secure mobile money platform to users and manage frauds beyond the traditional regulatory requirements. Below infographic highlights some variants of Mobile Money frauds already rampant within operations and potential damage they might cause.

Mobile-Money-Risks-Infographic14

Are you losing 90% of interconnect revenue due to Bypass Fraud ?

Sim Box Fraud, Landing Fraud, Grey Routing, VOIP Bypass whatever you may want to call it – Bypass Fraud continues to hurt operators across the globe. As per CFCA, operators lost more than 2.88 Billion USD to Bypass fraud in 2011!!! Imagine operators could have sold 7 million Iphones and 3.5 Million Ipads with that much money.
In the recent past we heard of 2 news involving Bypass fraud in Philippines and Ghana –
A huge bypass racket involving three Taiwanese nationals and a Filipino was unearthed at a condo at Makati City – Manila, Philippines. . Losses for operators ran up to millions of Pesos.
While in Ghana – where operators have lost millions of dollars to bypass fraud, the regulatory body has made it clear that if it discovers any illegally acquired SIM cards being used for SIM Box fraud, the respective telecom operators would be held responsible and made to pay for it
Below infographic highlights the unique approach used by Subex to not only detect Bypass fraud but also detect the root cause and prevent it.

To download pdf, click on the given link Bypass Fraud Infographic

Sim-Box-Fraud

Co-Authors – Ravish P, Nithin G & Ashwini S.

Sources:   http://www.ghanaweb.com/GhanaHomePage/NewsArchive/artikel.php?ID=224287
http://allafrica.com/stories/201112010282.html
http://www.fox979online.com/index.php?option=com_content&view=article&id=78:vodafone-and-police-bust-another-sim-box-fraud&catid=4:business-news&Itemid=4

http://fixed-mobile-convergence.tmcnet.com/news/2012/01/03/6027997.htm

http://archives.myrepublica.com/portal/index.php?action=news_details&news_id=29347

http://www.ossnewsreview.com/telecom-oss/the-berkman-center-defines-bypass-fraud/

http://fixed-mobile-convergence.tmcnet.com/news/2012/01/03/6027997.htm

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