HomeArticleAutomated anomaly detection in payment gateways – the key to elevating customer experience

Automated anomaly detection in payment gateways – the key to elevating customer experience

Touted as the biggest sporting extravaganza in Indian cricket, the IPL season is famous not just for the tight finishes and action on the screens, but also for the action off it—for example the spike in online food orders. For instance, Swiggy reported a surge of around five to seven percent in orders during IPL season, compared to the other months (according to recent reports). Clearly, viewers did not want to miss out on any of the action, choosing to order their favorite delicacies.The thrill of watching their favorite teams lock horns, effectively means that viewers are glued to the television, with little or no time for anything else. This seal’s the fate of delayed transactions. Orders are typically placed before a match, during breaks or timeouts – leaving a small window for the entire transaction to take place. The four important steps – choosing the menu, placing the order, entry of coupon codes and making the payments – need to complete in the shortest possible time. Delayed authentication and failed transactions can mean unhappy customers.

Our Offices
Subex Limited
Pritech Park,
SEZ Block -09, 4th Floor B Wing Survey No. 51 to 64/4 Outer Ring Road, Bellandur Village Varthur, Hobli, Bengaluru, Karnataka 560103, India
Tel : +91 80 37451377
Subex, Inc
1499 W 120th Ave,
Suite 210 Westminster,
CO 80234, USA

Subex (UK) Limited
Unit 1J, Sambhav House, First Floor
275-287 Station Road, Harrow HA1 1NA

Email Id: info@subex.com
Contact Number: +447736518379

Subex (UK) Limited – Ipswich
Rooms N2-06 Columba House
Innovation Martlesham
Adastral Park, Ipswich,
IP5 3RE, United Kingdom.

Subex Limited Dubai Office
Office number 722,
Building number 6WA,
Dubai Airport Free Zone
Authority (DAFZA),
P.O. Box: Box 54834, Dubai
United Arab Emirates
Tel : +9 714 214 6700
Fax : +9 714 214 6714

Subex (Asia Pacific) Pte Limited
175A Bencoolen Street
#08-03 Burlington Square
Singapore 189650
Tel : +65 6338 1218
Fax: +65 6338 1216

© Copyright SUBEX 2026. All Rights Reserved.