AI-First Fraud Management System

A single, comprehensive solution for all your telecom fraud management needs across voice, SMS, mobile payments, wallets, and beyond.

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Subex's AI-First Fraud Management System

Fraud continues to be a severe threat to telecom operators across the globe, having a significant impact on revenues and the customer experience. With new products and services, fraud management teams have to be continuously geared to handle business changes, which would mean being more agile. Also, as the data landscape is evolving rapidly, it is vital to have a robust defense mechanism that manages the massive volumes of data and empowers you to stay ahead of the fraudsters.

Subex’s AI-First Fraud Management is an end-to-end fraud detection & prevention system that provides 360-degree protection across various service oﬀerings. It leverages AI at every step of the fraud management process to eﬀectively combat fraud. With a state-of-the-art AI engine at the core, it helps fraud teams increase business coverage, accuracy, agility and significantly increase operational eﬃciency.

End-to-end workflow
Subex’s AI-first fraud management system

Why AI-First Fraud Management System?

Legacy Fraud Management System

Subex’s AI-First Fraud Management System

Higher false positives

Increased Accuracy

AI models help in making highly accurate decisions to drive further automation

Limited in terms of fraud coverage

Enhanced Precision

Identifies nuanced patterns and complex use cases for accurate, comprehensive fraud detection

Lack of transparency in the decisioning process by ML

Explainability

Provides visibility and insights into the ‘why’ behind fraudulent transactions

Difficulty in analyzing large volumes of data

Enhanced Scalability

Enables analyzing large volumes of data and generating insights

Lack of recommendation

Recommendations

Provides suggestions on “how to move forward” while investigating a particular transaction/fraud scenario

Check out Subex Fraud Management Features

Real-time Detection & Prevention

Real-time detection and prevention of frauds across various lines of business like subscription fraud and device fraud. With advanced analytics, it protects voice and SMS services, minimizing fraud risks and financial losses

Hybrid Rule Engine

Comes with out-of-the-box threshold-based, statistical, negative, expression-based, text match rules enabling teams to monitor advanced threats while supporting custom rules for evolving fraud detection

End-To-End Automation

Empowers teams to seamlessly carry out all the activities and implement the risk and fraud-related decisions to the downstream systems

Intuitive Visuals

Enables teams to visualize the data including Link Analysis, so they can quickly gain insights from the data

Fraud Intelligence Database

The Subex Risk Intelligence Database equips telecom operators with data intelligence like suspect numbers, high-cost destinations, unallocated ranges, and country code rules to enhance fraud detection, increase accuracy and identify spoofing

GenAI Investigative Agents

Transform fraud management by leveraging cognitive automation to streamline the resolution of potential fraud cases. These agents handle investigations that traditionally rely heavily on human expertise and are time-intensive, delivering faster, more eﬃcient outcomes

all data produced will be from generative AI by 2025

Explainable AI

Enhances fraud detection by providing clear insights into model decisions, enabling analysts to uncover fraud patterns that help in taking faster and informed decisions

Testimonials

Building trust across our operations is important for us at MTN Eswatini. Thanks to the Subex’s solutions and teams for rich insights that are enabling us to make decisions faster, keeping us at the forefront of change.
Subex’s signalling security solution not only helped us succeed in reducing these spoofed calls, which were leading to less income and, more importantly, impacting customer’s experience, but we also use the tool to determine if an ongoing call campaign is genuine or not.
As a growing operator it is extremely important that we reduce revenue leakage so that we can continue to provide our new product and services to our customers, Subex’s revenue assurance and fraud management systems will allow us to do this effectively.
We have selected Subex as their solution offered true future-proofing with the most advanced feature set to drive significant efficiency gains. In addition, the Machine Learning capabilities gives Turk Telecom the agility to ensure an effective risk coverage while keeping pace with business.
Stc has been partners with Subex across the last 17+ years, through their deployment of ROC Revenue Assurance and ROC Fraud Management. Subex’s iRAFM solution will provide us a robust foundation of risk mitigation as part of our journey towards innovation and evolution in the digital world.
We selected to partner with Subex once again due to their experience of executing Revenue Assurance and Fraud Management operations, their proven ability in implementing Management Services engagements across the globe, and the value that they bring in terms of savings and ROI.
Our experience of working with Subex and the technical strength of their iRAFM solutions made them the partner of choice. The team has shown extreme diligence throughout the engagement and consistently delivered value to our company with their domain expertise, enhanced processes, and improved coverage.
We firmly believe that their capabilities on the Business Assurance and Fraud Management front, coupled with their innovation quotient in the AI/ML space, will provide us the confidence that they will be able to effectively support and safeguard our business, services, and customers.
We are pleased to partner with Subex and deploy the latest version of their ROC Fraud Management solution. This will ensure much faster processing and detection times, providing far more flexibility, easier access, and agility to our business operations.

Benefits

Informed Decisions

Explainable AI capabilities provide transparency into how AI systems identify fraudulent activities, helping analysts understand decision-making processes. This fosters trust in the system while improving fraud detection accuracy and uncovering complex fraud patterns

Quicker Time-To-Action

Enables quick data-driven decisions with advanced visualization and dashboarding capabilities, ensuring fast resolution to fraudulent activities

Facilitating Growth

The system's scalability and elasticity allow more agility, enabling CSPs to cater to new business requirements

Proactive Fraud Detection

Empowers fraud management teams to identify emerging fraud patterns early by leveraging advanced detection techniques and signaling capabilities, ensuring swift action against evolving threats

Future-Proofed Against Next-Gen Frauds

Ensures that the fraud management system is up-to-date, thereby guaranteeing comprehensive protection against fraud

Enhanced Visibility

Provides advanced visualization for analyzing connections and relationships within fraud data, enabling fraud management teams to uncover patterns, detect collusion, and identify fraudulent networks more eﬃciently, leading to faster and more accurate investigations

Investigative AI Agent-Driven Protection

Enhance telecom fraud management by enabling streamlined and automated case analysis, and decision-making for true and false positives— all at a massive scale. No more forced bulk closure of cases due to lack of bandwidth

Recent Events

Online

02April 2022

GSMA Africa FASG#56

Tackling frauds in the mobile money ecosystem: A Case Study of MTN Eswatini

Speakers:

Phephisa Matse,
Senior Manager - Revenue Assurance and Fraud Management, MTN Eswatini

Nithin Gangadharan,
Product Head - Fraud Management, Subex