As telecom operators grapple with an ever-growing amount of unstructured customer data, the need for intelligent solutions is critical. This whitepaper provides an in-depth look at GenAI-powered topic mining and how it is transforming the way operators manage customer experience. It explains the complexities of analyzing unstructured feedback data, the latest AI techniques such as named entity recognition and topic modeling, and how these innovations help drive proactive decision-making and service enhancements.