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Customer Experience Assurance
See every journey, find every failure, and fix it before the customer ever reacts.
Subex detects abandoned journeys, experience degradation, and process failures across every channel, catching them before they turn into churn, complaints, or lost revenue. You move from reacting to tickets to resolving issues no one has noticed yet. Better experience, lower churn, revenue protected.
Subex detects abandoned journeys, experience degradation, and process failures across every channel, catching them before they turn into churn, complaints, or lost revenue. You move from reacting to tickets to resolving issues no one has noticed yet. Better experience, lower churn, revenue protected.
Why It Matters
CX Assurance monitors the internal processes and end-to-end journeys that shape customer experience, ensuring rapid detection of obstacles, abandoned journeys and experience degradation across channels and partners.
Catch every failure before customers do
Independence in modifying journey definitions, data specs and detection logic.
Rapid incorporation of new CX risks and digital behaviors without core system changes.
Predefined libraries of CX controls for early detection of journey failures.
Scales for micro-transactions and multi-party settlements
Scalable analysis across millions of journey records, complaints and event streams.
Full auditability of detected issues, customer impact and remediation workflow.
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Frequently Asked Questions
Everything you need to know about Customer Experience Assurance solutions work.
What does Subex's CX Assurance solution monitor and what is its primary purpose?
CX Assurance monitors internal processes and end-to-end customer journeys to ensure rapid detection of obstacles, abandoned journeys, and experience degradation across channels and partners. It provides predefined libraries of CX controls for early detection of journey failures and scalable analysis across millions of journey records, complaints, and event streams.