Featured Content
Stay in touch with the latest in the Industry
Customer Experience Assurance
See every journey, find every failure, and fix it before the customer ever reacts.
Subex detects abandoned journeys, experience degradation, and process failures across every channel, catching them before they turn into churn, complaints, or lost revenue. You move from reacting to tickets to resolving issues no one has noticed yet. Better experience, lower churn, revenue protected.
Subex detects abandoned journeys, experience degradation, and process failures across every channel, catching them before they turn into churn, complaints, or lost revenue. You move from reacting to tickets to resolving issues no one has noticed yet. Better experience, lower churn, revenue protected.
Why It Matters
CX Assurance monitors the internal processes and end-to-end journeys that shape customer experience, ensuring rapid detection of obstacles, abandoned journeys and experience degradation across channels and partners.
Catch every failure before customers do
Independence in modifying journey definitions, data specs and detection logic.
Rapid incorporation of new CX risks and digital behaviors without core system changes.
Predefined libraries of CX controls for early detection of journey failures.
Scales for micro-transactions and multi-party settlements
Scalable analysis across millions of journey records, complaints and event streams.
Full auditability of detected issues, customer impact and remediation workflow.
- Case Study
Dhiraagu Accelerates Growth and Strengthens Its Business Assurance Coverage with Subex
Discover how Subex’s AI-first Fraud...
- Whitepaper
Transforming the Omnichannel Customer Experience for Modern Telcos with Business Assurance.
Anyone who is looking to build on...
- Point of View
From “Management” to “Assurance”: How Digitalization Is Transforming the Concept of Customer Experience
Managing telecom services and...
Resource Center
- Flyer
Strengthen your Invoice assurance process for improved customer experience
TM Forum’s 2022 Survey highlights customer experience as a key...
- Case Study
BT drives growth, optimises cost and boosts coverage with Subex Business Assurance
BT’s objective for their...
- Whitepaper
A Comparative Study of Revenue Assurance Vs. Data Warehousing
The technological advancement and need to launch new services has...
Frequently Asked Questions
Everything you need to know about Customer Experience Assurance solutions work.
What does Subex's CX Assurance solution monitor and what is its primary purpose?
CX Assurance monitors internal processes and end-to-end customer journeys to ensure rapid detection of obstacles, abandoned journeys, and experience degradation across channels and partners. It provides predefined libraries of CX controls for early detection of journey failures and scalable analysis across millions of journey records, complaints, and event streams.