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From Telecom Signals to Explainable, Accountable Action
Deploy intent-oriented AI agent that compose into outcome-driven squads for fraud investigation, revenue leakage analysis, and continuous operational coverage.
Subex AI Agent Squad™ reasons logically, plans actions, and operates within strict guardrails to investigate 100% of cases with full audit trails. Your team gets conclusive decisions on every alarm, not a shrinking backlog through mass dismissal.
AI Built for Telecom Work Not Generic Assistance
Telecom operations depend on fragmented data, complex commercial logic, operational policies and specialist judgement. Generic AI can summarize information, but operational outcomes require agents that can investigate issues, logically reason across evidence, coordinate workflow steps and explain why a particular action is recommended.
Subex AI Agent Squad™ embeds this intelligence into high-value workflows across fraud management, business assurance and partner ecosystem management. Agents work within defined boundaries, connect with existing systems and keep specialists in control of decisions and outcomes.
Why Telecom Operations Need Agentic Intelligence
Fragmented Operational Context
Critical evidence remains distributed across network, customer, billing, assurance and partner systems.
Specialist Knowledge Does Not Scale
Operational expertise often remains concentrated among limited specialists, teams and individual employees.
Static Automation Stops at Task Execution
Traditional workflows execute predefined steps but cannot assess changing context or recommend alternatives.
Risks Continue Around the Clock
Fraud, leakage and partner exceptions continue beyond shifts, weekends and operating-team capacity.
Decisions Must Remain Defensible
Teams must explain the evidence, reasoning, approvals and actions behind every material decision.
Existing Systems Cannot Simply Be Replaced
CSPs need intelligence that works alongside established platforms, controls, data and workflows.
How Subex AI Agent Squad™ Works
Connect
Connect agents with approved alerts, data sources, documents, controls and operational systems.
Understand
Interpret the objective, domain context, operating policies, playbooks, exceptions and governance boundaries.
Reason and Plan
Apply logical reasoning, historical analysis and cross-system correlation to determine appropriate workflow steps.
Investigate and Recommend
Perform configured checks, package supporting evidence and recommend the most appropriate next action.
Act with Human Oversight
Enable specialists to review, approve, override or escalate recommendations before consequential actions proceed.
Improve
Use analyst feedback, outcomes and KPIs to refine configured workflows and underlying intelligence continuously.
Subex Fraud Investigative Agent
Move Faster from Detection to Defensible Action
Subex Fraud Investigative Agent takes on evidence-intensive casework after an alarm is generated. It gathers relevant data, applies operator-defined fraud playbooks, logically reasons across evidence and recommends the next action while specialists retain control.
Always-On Investigation Capacity
Investigates configured fraud alarms continuously, reducing delays caused by queues, shifts and manual assignment.
Cross-System Evidence Gathering
Retrieves subscriber, usage, device, transaction and account evidence across approved telecom systems.
Telecom Playbook Execution
Applies operator-defined fraud procedures, exceptions and investigation logic consistently across every configured case.
Explainable Case Conclusions
Classifies cases as suspicious, non-fraud or inconclusive, supported by evidence and reasoning.
Proactive Multi-Fraud Sweep
Checks available case evidence for indicators of related fraud and compound exposure.
Recommended Next Actions
Recommends closure, escalation, notification or approved controls based on the investigation outcome.
Human-Controlled Decisions
Analysts review, override or escalate conclusions before consequential actions are allowed to proceed.
No Rip-and-Replace
Works alongside existing fraud management deployments, case processes and governed operational workflows.
Subex Business Assurance Agents
Connect Assurance Across the Revenue Lifecycle
Subex Business Assurance Agents connect risk assessment, control design, data validation, exception monitoring, investigation, root-cause analysis and reporting. Specialized agents collaborate across one continuous assurance cycle while analysts supervise decisions and remediation.
Connected Assurance Cycle
Connects risk, controls, data, exceptions, investigation, root-cause analysis and reporting continuously.
Risk-Led Prioritization
Scores product, campaign, process and revenue risks through explainable assurance heat maps.
Intelligent Control Design
Maps identified risks to preventive and detective controls while exposing coverage gaps.
Cross-System Data Quality
Validates data movement, mappings, rules and consistency across network, mediation and OSS/BSS environments.
Continuous Exception Monitoring
Monitors billing, charging, provisioning, collections and settlement exceptions before financial exposure compounds.
Faster Root-Cause Analysis
Correlates cross-system events and patterns to identify likely causes and corrective actions.
Investigation Through Closure
Creates cases, gathers evidence, coordinates workflows and tracks remediation through accountable closure.
Executive-Ready Intelligence
Converts assurance findings into role-based dashboards, digests and decision-ready executive intelligence for faster decisions.
Subex PEM AI Agents
Turn Partner Complexity into Explainable Action
Subex PEM AI Agents bring intelligence into partner billing, settlement and risk workflows. They explain settlement variances, guide billing operations and prioritize commercial exposure across complex B2B and B2B2X partner ecosystems.
Settlement Variance RCA
Correlates CDRs, tariffs, route changes and agreements to explain likely settlement variance causes.
Billing Knowledge at Scale
Turns product documents, SOPs, tickets and reports into accessible operational guidance for teams.
Objective Partner Risk Scoring
Scores partners using disputes, settlement delays, traffic anomalies, invoice mismatches and margin erosion.
Faster Billing Operations
Guides analysts through configuration checks, bill-cycle failures, suspense spikes and pre-close reviews.
Earlier Revenue Protection
Surfaces invoice mismatches, settlement delays and margin erosion before commercial exposure grows.
Faster Dispute Resolution
Packages defensible evidence and operational context for clearer, faster partner conversations and resolution.
Embedded PEM Intelligence
Connects intelligence across billing, reconciliation, settlement, disputes, routing and partner governance workflows.
Scale Without Linear Headcount
Handles growing partner volumes and exception spikes without proportionally expanding specialist teams.
System Capabilities
Telecom-Domain Intelligence
Agents interpret evidence using telecom products, processes, agreements, controls and operational context.
Logical Reasoning and Workflow Planning
Agents determine required checks, correlations and next steps instead of merely generating responses.
Outcome-Driven Agent Squad™s
Specialized agents collaborate across activities to achieve a defined operational or business objective.
Human Supervision by Design
Specialists review, approve, override and escalate recommendations according to established policies.
Explainability and Auditability
Every outcome connects the evidence reviewed, checks completed, reasoning applied and action recommended.
Existing-System Interoperability
Agents work alongside approved fraud, assurance, billing, case management and partner platforms.
Governed Data Access
Governed Data Access
Role-based access, defined integrations and operational guardrails control the information agents can use.
Feedback and Continuous Improvement
Analyst feedback and measured outcomes help improve workflows, recommendations and underlying intelligence.
Business Benefits
Faster Time from Signal to Action
Reduce delays between identifying an issue, understanding its cause and initiating resolution.
Wider Operational Coverage
Extend investigation and analysis capacity without requiring headcount to grow at the same rate.
Greater Decision Consistency
Apply approved playbooks, policies and checks more consistently across teams and operating periods.
Retained Operational Knowledge
Make specialist procedures and domain knowledge accessible beyond individual experts and shifts.
Stronger Revenue and Margin Protection
Act earlier on fraud, leakage, billing exceptions and commercial partner exposure.
More Productive Specialists
Shift experts from repetitive evidence gathering towards validation, judgement and strategic risk reduction.
Defensible Operational Decisions
Maintain evidence, reasoning, approvals and outcome histories for governance and audit requirements.
How Subex Is Different
Built Around Telecom Outcomes
Subex agents are designed for fraud, assurance and partner operations, not generic enterprise assistance.
More Than a Copilot
Agents do not only answer questions. They investigate, logically reason, coordinate steps and recommend actions.
Squad™s, Not Isolated Assistants
Specialized agents collaborate across workflows to deliver a complete operational outcome.
Evidence Before Recommendation
Every conclusion is connected to relevant evidence, completed checks and domain context.
Human Accountability Remains Intact
Analysts retain authority over approvals, overrides, escalation, ownership and consequential actions.
Intelligence Without Rip-and-Replace
Agents add reasoning and orchestration around existing data, platforms, controls and workflows.
Scale One Workflow at a Time
CSPs can begin with one high-value use case, validate results and expand progressively.
Start with One High-Value Workflow
Identify
Select a workflow based on financial exposure, operational effort, data readiness and measurable value.
Connect
Integrate approved data, alerts, controls, documents, reports and operational systems.
Configure
Apply the relevant telecom context, playbooks, policies, permissions and governance boundaries.
Validate
Test recommendations, explanations and workflow outcomes with business and operational specialists.
Scale
Move validated agents into production and expand across additional domains and use cases.
Feedback and Continuous Improvement
Analyst feedback and measured outcomes help improve workflows, recommendations and underlying intelligence.
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Frequently Asked Questions
Everything you need to know about how our Subex AI Agents products work.
What is Subex AI Agent Squad™?
Subex AI Agent Squad™ is a portfolio of telecom-specific AI agents designed for fraud investigation, business assurance and partner ecosystem management. Agents gather context, apply domain playbooks, reason across evidence and recommend explainable next actions.