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Subex Fraud Management
AI and Gen AI capabilities to Detect, investigate and Prevent telecom Fraud.
Subex FMS uses AI and ML models to identify patterns, highlight anomalies, and run investigation agents 24/7 across telecom-specific SOPs. Cases are enriched with third-party data and delivered with explainable next-step recommendations, so your team focuses on the fraud that demands human judgment while the system handles everything else.
Fraud Management System
Subex’s Fraud Management System (FMS) uses advanced AI and GenAI to proactively detect, investigate, and prevent telecom fraud. It employs AI and ML models and rules to identify patterns and highlight anomalies, while AI investigative agents investigate the resulting cases and provide actionable insights. With decades of experience, the system unifies data, automates workflows, and turns complexity into clarity. Scalable and flexible, it evolves with your business to ensure continuous improvement and adaptability. This empowers operators to protect revenue, safeguard networks, and combat new threats with confidence and agility.
Features
Rule Modeling
Create and deploy flexible fraud rules in real time. Supports thresholds, location-based patterns, hotlists, anomalies and machine learning.
Fraud Dashboards and Analytics
Track analyst performance, rule effectiveness and case trends through built-in dashboards, reports and custom visualisations.
Link Analysis
Map relationships across numbers, accounts, devices and destinations. Helps investigators uncover fraud networks and add context to cases.
Data Management
Quickly onboard and manage data from multiple sources. Supports mapping, batch processing, streaming and API integrations.
Case Management
Capture alerts, prioritise cases and guide investigations through configurable workflows, helping teams resolve cases within SLAs.
Signalling Risk Intelligence
Detect signalling fraud early across scenarios such as Wangiri, IRSF, CLI spoofing and A2P SMS bypass. Built to adapt to evolving telecom protocols.
User Management
Manage role-based access, password policies, multi-role switching and secure authentication through LDAP, IDM and SAML 2.0.
Comprehensive Fraud Intelligence
Access regularly updated intelligence on suspicious numbers, destinations and ranges. Improves rule accuracy, event tagging and machine learning models.
List Management
Create and maintain priority, watch, allow and block lists across key data fields. Auto-expiry keeps lists current and reduces false positives.
Integrated GenAI
Use GenAI agents to analyse large volumes of data, uncover patterns and speed up investigations. Automates routine tasks so analysts can focus on complex fraud cases.
Why choose Subex Fraud Management System?
Telecom-grade fraud control at scale
Built for CSP volumes, SLAs, and multi-service complexity: voice, messaging, mobile payments, wallets, and beyond.
End-to-end coverage in one system
Consistent flow from detection, investigation, action, so teams don’t stitch together multiple tools.
Faster time-to-value for new risks
Quickly onboard new data streams and extend controls as new services, partners, and business lines launch.
Adaptive detection with governance
Combine configurable rules with AI and ML model-driven techniques, with policies and tuning that remain explainable and controlled.
Signaling-layer risk intelligence
Detect specific fraud types earlier by monitoring control-plane activity, especially where XDR-based detection alone is not enough.
GenAI-assisted investigation
GenAI agents support fraud teams with case summaries, context gathering, and guided next steps so analysts work faster while keeping detection and policy decisions under control.
Safeguard Revenue & Profitability
Protect margins with a system built to handle the scale and complexity of modern, multi-service telecom operations.
Stay Ahead of Emerging Threats
Proactively manage new fraud risks the moment you launch new services, partners, or business lines.
Streamline Operations, Not Tools
Unify detection, investigation, and action into one seamless workflow to boost team efficiency.
AI-Driven Detection You Can Rely on
Leverage powerful, transparent AI that combines advanced models with explainable, controllable policies.
Reveal Hidden Fraud Risks
Uncover sophisticated fraud schemes others miss by monitoring the signaling layer beyond standard XDR.
Accelerate Fraud Investigations
Empower analysts with GenAI agents that summarize cases and suggest next steps for faster decisions.
GenAI in
Fraud Management
Fraud teams often face too many cases, limited investigation bandwidth, and the need to apply analyst expertise across every case. Subex Investigation Agents help teams work faster and more consistently by supporting analysts with investigation assistance and automation.
Benefits
10X+ faster investigations
24x7 investigation at scale
Higher analyst productivity
Better investigation accuracy and RCA
Quicker ROI and stronger revenue loss protection
Greater case coverage without bulk or auto-closure
Capabilities
Investigate fraud cases using telecom-specific domain knowledge
Ingest analyst SOPs and replicate investigation logic
Support quick SOP updates for new fraud scenarios
Run automated agentic workflows for faster case handling
Use relevant third-party data to enrich investigations
Provide explainable decisions and next-step recommendations
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Frequently Asked Questions
Everything you need to know about how our Fraud Management System products work.
What are the core pillars of Subex's Business Assurance platform?
The BA platform is an AI/ML-powered engine purpose-built for telecom, delivering advanced analytics across revenue, usage, orders, subscriptions, charges, and operational risks. Key pillars include an AI-first approach for pattern and anomaly detection, a cloud-native architecture with elastic scalability and lower TCO, a proven BA control framework built over 30+ years, and an in-industry-first Risk Marketplace, a repository of downloadable assets such as reconciliations that can be deployed directly in an operator’s environment.