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London, UK – The results of the first ever in-depth global survey to understand the impact of fraud on the wholesale carrier industry has been published today by Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), in collaboration with Capacity Media, a leading voice on the wholesale telecommunications market and carrier-to-carrier business.

Wholesale Carrier market is estimated to be around $170 Billion and the survey results indicate that carriers are estimated to have lost US$6.12 billion to fraud last year alone, raising the question is fraud an issue carriers can any longer afford to ignore?

The comprehensive survey was based on detailed responses from 195 participants from some of the world’s largest carriers from across North America, Europe, South America, Asia-Pacific, the Middle East and Africa. It highlights some of the key problems facing carriers today as a result of fraud and identifies the various types of fraud that are presently plaguing the industry. The report also reflects on some of the key reasons behind the increase in fraud in the global carrier market over the last two to three years.

Some of the key findings included:

Wholesale carriers lost an estimated $6.12 billion to fraud in 2012
Over 82% of respondents believe the number of cases of fraud has increased in the wholesale market in recent years
Large tier 1 and tier 2 carriers are reporting higher financial losses due to fraud, with 35% and 40% of them respectively losing more than 2% of revenue
77% participants agree that the impact of fraud on revenue margins and quality of service has heightened focus on fraud

The report identifies the most prevalent different types of fraud in the wholesale carrier market, with False Answer Fraud being the highest at 55.71%. A large volume of fraud is related to immediate partners, which includes New Operators – Credit Risk (51.4%), False Disputes (30.7%), Blending HQ Routes (31.4%), Long Firm (7.1%). This indicates carriers will perhaps benefit from more stringent due diligence both during partner on-boarding as well as on an ongoing basis. The survey also shows that internal fraud is on the rise, with approximately 13% of carriers reporting losses due to internal fraud.

The survey reveals that the industry is opening its eyes to the growing issue of fraud, with 77% of respondents reporting that pressure on margins has resulted in an overall increase in awareness or focus on fraud.

There is still much work to be done, however, and only 35% of wholesale carriers have dedicated fraud management teams, with an even lower 25% of wholesale carriers collaborating via dedicated fraud forums. While nearly 80% of wholesale carriers use in-house developed tools for fraud detection, more than two thirds of them report a lack of automation and timely availability of data as hindering their fight against fraud.

Subex’s ROC® Fraud Management solution is built to help CSPs move towards proactive fraud prevention, reducing fraud run time, augmenting internal controls and continuous fraud management process improvement. It boasts several wholesale carrier industry specific features and capabilities.

Vinod Kumar, Chief Operating Officer, Subex Ltd said, “Sitting on the fence is no more an option else carriers will see fraud continue unabated and eat into margins which are already under pressure. The aim of this report is to increase awareness within carriers and help them prepare in their fight against fraud”.

“Fraud is a serious threat that is impacting telecoms operators today. We felt that it was important for us to increase awareness about possible fraudulent threats that will affect telco’s revenue and services. Through this survey, Subex has done an excellent job in raising awareness of fraud in the sector, as well as exploring new ideas to help combat the issue,” says Alex Hawkes, Editor, Capacity Media.

London, UK – Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers (CSPs), will be participating in this year’s Mobile World Congress, which will be held in Barcelona, Spain from the 25th – 28th of February, 2013.

With the prime focus of operators across the globe shifting towards mining their customers’ data to aid in predicting trends and patterns for better customer centric decisions, operators are facing the daunting task of translating data into insights and actionable intelligence in near real-time. As a result, operators are rapidly deploying new-gen analytics to remain profitable.

At the event, Subex will be demonstrating its Insights and Analytics Capabilities. The solution’s capability to harness available operational data that service providers have and transform it into actionable intelligence for their perusal – all in near real time, plays an important part in delivering Business Optimisation to CSPs.

In addition, Subex will also be showcasing its highly acclaimed Managed Services – Centre of Excellence, a centralized function to efficiently deliver managed service programs across the globe. This solution allows CSPs to leverage Subex’s expertise by allowing it to handle their operational aspects. This allows the service providers to focus on their strategic planning and core mission objectives.

“With broad expertise in critical telecom domains, Subex has significantly helped its customers by delivering key analytics in areas such as Capacity Management, Network Governance, Enterprise Asset Management and Data Integrity Management, providing operators confidence that their network will meet growing customer demands, thereby receiving the best possible ROI for the amount spent on capital budget”, said Vinod Kumar, Chief Operating Officer, Subex.

“We look forward to hosting our customers and showcasing our analytics expertise and ROC solutions during the event.”

Subex will be present in the Hospitality Suite at 5B71 in Hall 5.

About Subex Limited
Subex Limited is a leading global provider of Business Support Systems (BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimisation – thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.

The company pioneered the concept of a Revenue Operations Center (ROC^®) – a centralized approach that sustains profitable growth and financial health through coordinated operational control. Subex’s product portfolio powers the ROC and its best-in-class solutions such as revenue assurance, fraud management, credit risk management, cost management, route optimization, data integrity management and interconnect / inter-party settlement.

Subex also offers a scalable Managed Services program and has been the market leader in Revenue Assurance and Fraud Management according to Gartner (2010 & 2011). Subex has also been enjoying market leadership in Business Optimisation for five consecutive years according to Analysys Mason (2007, 2008, 2009, 2010 & 2011). Subex has been awarded the Global Telecoms Business Innovation Award for 2011 along with Swisscom for industry’s first successful Risk Reward Share model for fraud management.

Subex’s customers include 28 of top 50 operators* and 33 of the world’s 50 biggest# telecommunications service providers worldwide. The company has more than 300 installations across 70 countries.

*GTB Carrier Guide, 2011
#Forbes’ Global 2000 list, 2011

Bangalore, INDIA – Subex Ltd, a leading global provider of Business Support Systems (BSS) for Communications Service Providers, today announced its financial results for the third quarter ended December 31, 2012.

Performance Highlights for the quarter ended December 31, 2012

Revenues for the quarter at US$ 16.6 million (Rs. 906 million)
- Up 16% QoQ from US$ 14.3 million (Rs. 780.4 million)
- License & Implementation at 48%, Managed Services & Support at 49% and Services at 3% of the total revenues

Operating Profit for the quarter at US$ 4.13 million (Rs. 227.6 million)
- Up from operating loss of US $ (-)1.33 million ( Rs. (-)73.4 million)
- Forex gain for the quarter at US $ 0.6 million (Rs. 35.2 million) as compared to forex loss of US $ (-)2.1 million (Rs. (-) 114.9 million) for the previous quarter

Proforma Operating Profit ex-forex for the quarter up by 338% at US $ 3.5 million ( Rs. 192.5 million)
- Up from operating profit of US$ 0.8 million (Rs. 41.5 million)

Finance Costs for the quarter at US $ 2.7 million ( Rs. 144.5 million ) as compared to US$ 2.4 million ( Rs. 131.4 million ) in previous quarter due to higher FCCB interest

Net Profit for the quarter up by 113% at US$ 1.4 million ( Rs. 76.8 million)
- Up by 113% from net loss of US $(-) 11.2 million (Rs. (-) 609.6 million)

*GTB Carrier Guide, 2011
#Forbes’ Global 2000 list, 2011

Bangalore, India – Subex Ltd, a leading global provider of business support systems (B/OSS) for communications service providers (CSP’s), announced today that it has been selected by True Corporation Public Company Limited (True), to provide its industry leading Revenue Operations Centre (ROC) Revenue Assurance solution.

True is a fully-integrated communications conglomerate in Thailand that operates the country’s largest ISP, ‘TrueOnline’, largest cable TV provider ‘TrueVisions’ as well as third-largest mobile operator ‘TrueMove’ in its portfolio.

Subex’s high acclaim in the revenue assurance domain, as well as its expertise in the space has played a decisive role in securing this contract.

The ROC Revenue Assurance solution is a first-of-its-kind, complete revenue assurance solution, designed to tackle critical challenges across the entire revenue chain. The solution provides unprecedented automated correction capabilities to improve bottom-line results and provide a quick return-on-investment (RoI). The solution is flexible and will support revenue assurance practices as the wireless provider expands and matures.

Dr Vizes Nakornchai, Deputy Director, True Corporation said, “Protecting revenues across our telecoms offerings has always been a key focus and that was the decisive factor for choosing Subex’s ROC Revenue Assurance solution. We believe we will derive maximum value and stand to benefit from Subex’s domain expertise and leadership in the Revenue Assurance space. We already use their ROC Fraud Management solution and choosing their ROC Revenue Assurance solution was a natural next step.”

“We are extremely pleased that True has decided to enhance their relations with us. They are already a valued customer through TrueMove and the selection of our ROC Revenue Assurance solution will only strengthen our existing commitment to them. This win also adds to our growing expertise in the APAC region and is proof of the quality of our products and services we offer to our customers. We are seeing more of our customers opting for multiple Subex ROC solutions, which helps enhance the CSP’s operational efficiency, leading to better service for their customers.”, said Vinod Kumar, Group President, Subex Ltd.

CAPE TOWN, SOUTH AFRICA – Subex Ltd, a leading global provider of Business Support Systems (B/OSS) for Communications Service Providers (CSPs), announced that it will be participating in Africa Com 2012, which will be held at the Cape Town Convention Centre, Cape Town from 13 to 15 November, 2012.

With a focus on the Next Frontier for Growth, Africa Com will provide an ideal platform for Subex to showcase its industry leading solutions that help solve the burning issues the operators face in terms of cutting costs and maintaining customer satisfaction. Subex will demonstrate how its industry leading Revenue Operations Centre (ROC) solutions help customers in dealing with Fraud in Mobile Money, Capacity Management, Product Performance Management, Customer Experience Management and Content Partner Settlement for Value Added Services.

“The telecom marketplace is extremely vibrant and the Africa Com provides a good platform for us to meet our stakeholders and understand the dynamics of the industry better,” said Vinod Kumar, Group President, Subex. “We will be showcasing our expertise in telecom analytics through our ROCware platform; Mobile Money capabilities, Content Partner Settlement for Value Added of Services(VAS) and also promote our Managed Services offering at the event and look forward to meeting our industry peers”.

Subex will be exhibiting their solutions P27 at Africa Com from November 13-15 2012.

Bangalore, INDIA – Subex Ltd, a leading global provider of Business Support Systems (B/OSS) for Communications Service Providers, today announced its financial results for the second quarter ended September 30, 2012.

Performance Highlights for the quarter ended September 30, 2012

Revenues for the quarter at US$ 14.3 million (Rs 780.4 million)
- Down 4.8% QoQ from US$ 15.1 million (Rs 819.8 million)
- License & implementation at 43%, Managed services & Support at 46% and services at 11% of the total revenues
Operating Profit / (Loss) for the quarter at US$ (-)1.3 million (Rs (-) 71.8 million)
- Down from operating profit / (loss) of US $ 0.7 million ( Rs 39.1million)
- Forex loss for the quarter US$ 2.1 million Rs 113.3 million as compared to forex gain of US$ 1.1 million Rs 58.3 million for the previous quarter
Proforma Operating Profit /(Loss) ex forex for the quarter at US $ 0.8 million ( Rs 41.5 million)
- Up from operating profit/ (loss) of US$ (-) 0.4 million ( Rs (-) 19.2 million)
Finance Costs for the quarter at US $ 2.4 million ( Rs 131.4 million ) as compared to US$ 1.5 million ( Rs 80.9 million ) in previous quarter due to higher FCCB interest
Net Profit / (Loss) for the quarter at US$ (-)11.2 million (Rs (-)609.6 million)
- Down from net profit / (loss) of US$ (-) 0.9 million (Rs (-) 50.9 million)
- Exceptional items for the quarter of US$ 7.3 million (Rs 399.7 million) include one- time accounts receivables provision of US$ 5.3 million Rs 307.0 million and US $ 1.7 million (Rs 92.7 million) of goodwill impairment pertaining to the services business
Proforma Net Profit / (Loss) ex forex adjusted for Exceptional items is at US$ (-) 1.8 million (Rs (-)96.6 million) for the quarter as compared to loss of US $ (-) 2.0 million ( Rs (-)109.2 million)

Outlook for FY 13 : Overall revenues likely to be ~ USD $ 65-66 million with full year EBITDA of ~ 25%

LONDON, UK – Subex Ltd, a leading global provider of Business Support Systems (B/OSS) for Communications Service Providers (CSPs), has announced that its intelligent root cause analysis engine Zen has helped operators increase their productivity by over 75%. Zen, the industry’s first virtual analyst for Revenue Assurance, is one of the two capabilities of Subex’s ROC® Revenue Assurance 5 solution, along with RevenuePad.

In today’s data heavy and competitive environment, CSPs are trying harder than ever to prevent revenue leakages while minimizing costs. The most optimal way to achieve this is to address the underlying root causes for leakages in a systematic manner. However, finding root causes or even the problem areas in telecom revenue assurance is like finding a needle in a haystack. CSPs face the obstacle of sorting through heaps of data to find the root cause of problems, due to the complexity of the task and the amount of time it takes.

Zen is the industry’s first solution that sifts through millions of records and narrows-in on the problem area in a matter of minutes. It is a powerful magnet that pulls out the needle from the haystack. This dramatically reduces the time to find root causes, typically from 30 hours to 30 minutes, and ideally provides a substantial boost to analyst productivity by an order of magnitude of 10-20, thereby helping CSPs recover revenues much faster. Zen also builds a repository of discrepancies and associated root causes to enable knowledge sharing.

Commenting on the Zen, Vinod Kumar, Group President, Subex Ltd said, “We are pleased by the performance of the Zen, and the value it has added to our Revenue Assurance 5 solution. Based on our experience of its implementations, Zen has helped our customers see an improvement of over 75% in terms of time saving. We are confident that this will help us further cement our leadership position in the Revenue Assurance space.”

Besides increasing Analyst productivity and enabling faster revenue recovery, Zen further helps Subex’s customers by easing knowledge management.

For more information on the success story please click https://bit.ly/Rh8eAG

BANGALORE, INDIA – The Board of Subex Ltd, a leading global provider of Business Support Systems (B/OSS) for Communications Service Providers, decided today appointed Surjeet Singh as Managing Director and CEO of the Company with immediate effect.

Surjeet Singh is a seasoned management professional and a business leader with over two decades of multi-industry global experience in the Finance, Corporate Development, Business Planning and Global Operation functions. He has an enviable successful corporate and entrepreneurial track record of building organizations and fostering collaboration in large and culturally diverse cross -functional teams. Prior to his recent short engagement as President International Business of Glodyne DecisionOne, he was the Chief Financial Officer of Patni Computer Systems Ltd where he played a key role in shaping business transformation and maintaining the highest standards of governance. Surjeet was also instrumental in enhancing shareholder value during his tenure at Patni. Prior to this, he was part of the founding team of Cymbal Corporation, a mid – sized telecom BSS systems integration boutique company out of Silicon Valley, which was acquired by Patni in 2004.

On this occasion Surjeet Singh said “I am excited at the opportunity to serve a leadership company which is one of the largest IP led services businesses out of India. Subex has been at forefront of innovation from its inception. I look forward to working with closely with all Subexians , its customers and investors to charter its new growth phase and maximize value for all stakeholders”

Mr Sanjeev Aga, Independent Director said “On behalf of the board we welcome Surjeet. Given his outstanding entrepreneurial and leadership ability, we are confident that Subex will capture latent opportunities extend and enhance its market leadership”.

BANGALORE, INDIA – Subex Ltd, a leading global provider of Business Support Systems (B/OSS) for Communications Service Providers, announced today that company’s Founder Subash Menon has resigned from the Executive role of Managing Director and CEO. He will continue in the capacity of a non independent Director of the company.

Commenting on the development, Subash Menon said “With the restructuring of FCCBs complete, I have decided to focus on my other business interests and hence this move.”

The Board of Directors thanked Subash Menon for his leadership in building Subex and wished him well for his future endeavours.