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Move Partner Operations from Insight to AI-Guided Action
Partner operations span wholesale interconnect, IPX, roaming, MVNO, IoT, 5G, NaaS, enterprise and digital services across B2B and B2B2X ecosystems. Billing, routing, settlement and dispute logic stays fragmented across agreements, tariffs and CDRs. This makes settlement variances hard to explain and partner risk hard to prioritize. Subex PEM AI Agents connect these signals to simplify billing operations end to end. They explain exceptions, guide operations and prioritize exposure, accelerating resolution with human oversight.
70% Cost Savings
By unifying four billing systems into one
2.1Bn+ CDRs/day
Processed for billing and invoicing
250+ Active Partners
Processed in a live PEM environment
Overview
Partner operations span wholesale interconnect, IPX, roaming, MVNO, IoT, 5G, NaaS, enterprise and digital services. Yet billing, routing, settlement and dispute logic remains fragmented across agreements, tariffs, CDRs, reports and specialist knowledge. Subex PEM AI Agents connect these signals to explain exceptions, guide operations, prioritize exposure and accelerate resolution with human oversight.
The Operational Cost of Reactive Partner Management
Margin Erosion Surfaces Late
Invoice mismatches, traffic anomalies, and settlement delays often surface after margin erosion
Hidden Settlement Variances
Root causes remain scattered across CDRs, tariffs, routes, agreements, and operational systems
Equal Attention to Unequal Risk
Teams review every partner similarly, delaying action on the highest commercial exposure
Growing Ecosystem Complexity
Partner volumes and business models expand faster than specialist teams can scale
Fragmented Billing Knowledge
Critical billing knowledge sits across documents, tickets, reports, SOPs, and individual experts
Slow Dispute Resolution
Missing evidence and unclear ownership prolong disputes, settlements, and partner conversations unnecessarily
PEM pain point
AI in action
Business value
Settlement Variance
RCA Agent
RCA Agent
A settlement variance is visible, but the reason is scattered across CDRs, tariffs, route changes and agreement logic.
Correlates operational sources, classifies likely root cause and packages supporting evidence for analyst validation.
Faster RCA, stronger dispute resolution and more defensible partner conversations.
Billing Operations Knowledge Agent
Billing logic is spread across product documents, FSDs, SOPs, tickets, bill-run reports and known error libraries.
Guides users through configuration checks, bill-cycle failures, suspense CDR spikes, variance checks and pre-close reviews.
Lower SME dependency, faster onboarding, retained knowledge and better auditability.
Partner Wholesale Billing Risk Score
Every partner, invoice and exception can receive equal attention until leakage, disputes or delayed settlement surface.
Evaluates dispute frequency, settlement delay, traffic anomalies, margin erosion and invoice mismatch to explain review priority.
Earlier revenue protection, objective prioritization and stronger partner governance discussions.
Why Choose Subex PEM AI Agents
Built for Telecom Partner Operations
Understands agreements, tariffs, CDRs, routing, billing, settlement, disputes, and partner governance workflows.
AI-Guided, Human-Controlled
Agents recommend actions while analysts review, override, assign ownership, and confirm closure.
Evidence-Backed Explanations
Every prioritized issue includes operational context supporting validation, auditability, and partner discussions.
Embedded Across PEM Workflows
Intelligence directly connects billing, reconciliation, settlement, disputes, routing, and partner risk workflows.
Retains Operational Knowledge
Centralized guidance reduces specialist dependency and supports faster onboarding for new analysts.
Scales with Ecosystem Complexity
Handles growing partner volumes and exception bursts without proportional specialist headcount growth.
What CSPs Gain with Subex PEM AI Agents
Faster Root-Cause Analysis
Classify likely causes quickly and package evidence for faster analyst validation and resolution
Faster Dispute Resolution
Give teams defensible context for clearer, faster, and more productive partner discussions
Earlier Revenue Protection
Surface invoice mismatches, settlement delays, and margin erosion before exposure grows further
Objective Prioritization
Focus analysts on partners and exceptions carrying the greatest commercial exposure first
Lower SME Dependency
Make billing knowledge accessible across teams, shifts, and newly onboarded analysts consistently
Greater Operational Efficiency
Reduce manual searches across documents, dashboards, tickets, rate cards, and logs significantly
Stronger Partner Governance
Use transparent scoring and evidence to support consistent partner governance decisions enterprise-wide
Scalable Partner Operations
Manage variance spikes and ecosystem growth without proportionally expanding specialist teams further
More Than Generic AI or Narrow Workflow Automation
End-to-End Intelligence for Partner Monetization
Subex PEM goes beyond rating and billing by bringing intelligence into reconciliation, settlement, disputes and partner governance, helping CSPs realize and protect partner revenue.
AI Designed for Partner Billing Complexity
Purpose-built intelligence understands wholesale, enterprise, digital services and B2B2X operations by connecting agreements, tariffs, CDRs, rating logic and settlement models.
Commercial Intelligence, Not Just Network Intelligence
Subex PEM connects invoices, tariffs, traffic, margins, settlement variances and partner risk to reveal the financial and commercial impact behind operational exceptions.
Adaptive Intelligence Beyond Static Rules
The agents use operational evidence, partner history and exception patterns to explain issues, prioritize exposure and guide the most appropriate next action.
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Frequently Asked Questions
What are Subex PEM AI Agents?
Subex PEM AI Agents are focused AI capabilities embedded within partner billing, settlement and risk workflows. They help explain settlement variances, guide billing operations and prioritize wholesale partner exposure using relevant operational and commercial context.
Which AI capabilities are available within Subex PEM?
How does the Settlement Variance RCA Agent work?
How does the Billing Operations Knowledge Agent reduce SME dependency?
How does Subex PEM prioritize partner risk?
Do the PEM AI Agents replace billing and settlement analysts?
Which partner business models does Subex PEM support?
What outcomes can CSPs achieve with Subex PEM AI Agents?
How are AI-generated recommendations governed?
Can the agents support growing partner and transaction volumes?
Move from Partner Exceptions to Explainable, Prioritized Action
See how Subex PEM AI Agents can strengthen billing, settlement, risk management and governance across your entire partner ecosystem.