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Transforming Telecom Risk into Strategic Advantage
End-to-end managed services for telecom operations, powered by proven practices, rigorous governance, and round-the-clock expert support.
55+ engagements across five continents, with 30%+ analyst time saved and 50%+ improvement in control output effectiveness. Subex takes on the operational complexity so your team focuses on what moves the business forward.
Industry Challenges
Why Telecom Operators Turn to Managed Services
Telecom operators face mounting pressure to deliver operational excellence while managing costs, complexity, and continuous change. These are the pain points we solve every day.
Legacy Complexity
Fragmented, outdated systems slow digital transformation and reduce agility across revenue assurance, fraud management, and partner operations.
Talent Gap & Resource
Constraints Sourcing and retaining domain experts-whether in fraud detection, revenue assurance, or partner billing-is costly and time-consuming. Short-term or long-term gaps directly impact business coverage.
Operational Inefficiencies
L1 teams often struggle to ensure all data files are processed, controls are executed, and issues are closed within SLA windows-leading to unquantified revenue leakage.
Inadequate Risk Coverage
Telcos frequently lack coverage across all critical revenue streams. New product launches, billing migrations, and partner expansions introduce risks that existing in-house teams are not equipped to assess proactively.
Reactive, Not Predictive Operations
Change management and improvement programs often fail to keep pace with recurring business changes, leaving telcos responding to problems rather than preventing them.
ROI Visibility
Management teams need clear, regular reporting on the value delivered by assurance functions-yet many operators struggle to measure and communicate that ROI effectively.
Our Offerings
Explore our comprehensive managed services built for telecom realities, ensuring seamless operations, enhanced performance, and future-ready scalability.
Business Operations
Subex Domain experts run end-to-end business tasks by analyzing solution outputs and acting on findings.
We provide actionable recommendations, future strategies, and timely reports to customer teams and management, ensuring operations are continuously optimized while minimizing risk exposure.
Application Management
Our teams proactively monitor and manage telecom solutions to ensure all controls, reports, and outputs-like billing and reconciliation-are generated on time and accurately.
Advanced automation tools are leveraged to simplify workflows and enhance operational efficiency.
IT Operations
Subex provides 1st and 2nd line support for essential software that powers telecom operations.
This includes operating systems like Linux, relational/file-based databases such as Postgres and Cloudera, and hyperscaler cloud-native solutions.
IT Hosting
Subex offers secure, scalable hardware hosting for telecom solutions, managed at our state-of-the-art Data Centers.
Seamlessly integrated with IT Operations, ensuring reliable infrastructure and optimized performance.
AI/ML Services
Granular visibility into profitability across customers, products, partners, and network elements enabling smarter decisions on cost optimization and revenue maximization.
Application Management & Business Operations
Application Monitoring
Real-time oversight of application consistency, data feed health, and access logs, with first-level issue analysis to ensure accuracy of results at all times.
Application Configuration
Ad-hoc updates to layouts, file configurations, and capacity assessments for new data feeds or expanding customer bases, enabling faster time-to-market with minimal disruption.
Application Fine Tuning
Performance management, high-availability maintenance during peak periods, and periodic health checks to sustain efficiency, accuracy, and acceptable ROI.
Administration & Housekeeping
Reference data management, issue tracking, release planning, application security, and vendor coordination, reducing operational overhead and improving system stability.
Measurement & Reporting
SLA adherence reports, system health metrics, and team performance indicators – providing full visibility into operational compliance and service quality.
Coverage Management
Greater coverage of revenue streams for better protection against risk scenarios, with identification and prioritization of risks across existing and new products and corresponding control identification to close coverage gaps.
Function Setup
A strong operational foundation built through targets identification, responsibility distribution, SOP and policy setup, best practices implementation, and a structured Business Operations calendar to ensure consistent execution.
Operations Delivery
End-to-end actioning on discrepancies within defined SLA windows, coordinating across business verticals to identify root cause, mitigate risk, and drive permanent closure-while upskilling internal and local teams along the way.
Proactive Protection
Periodic risk and maturity assessments, business operations health checkups, new product launch risk assessments, control efficiency monitoring, and reference data validation-keeping operations ahead of emerging threats.
Measurement & Reporting
Full operational visibility through Program & MIS reporting, SLA/KPI adherence reporting, and team performance tracking-giving management the timely intelligence needed to make informed decisions.
Who Benefits from Subex Managed Services?
Our services are designed for three distinct customer profiles-each with unique needs and entry points.
Existing Subex Customers
Already using a Subex product? Our managed services teams step in to amplify value-improving ROI, extending coverage, optimizing application performance, and enabling your internal teams to focus on higher-value decisions.
Operators Using Third-Party or In-House Solutions
Not a Subex product customer? No problem. Our domain experts operate alongside your existing tools and processes, identifying gaps and enhancing coverage without disrupting what’s already working.
Operators with No Solution in Place
For telcos that need immediate risk coverage-on a specific fraud use case, a new assurance domain, or an end-to-end business function-Subex can stand up a full managed service using our own platforms, with no lengthy procurement cycle required.
Our Flexible Delivery Models
We meet you where you are. Subex offers engagement models that scale from targeted application support to fully managed end-to-end operations.
Traditional Model
Subex provides the RAFM software, implementation services, and L3 product support. Your team manages hardware infrastructure, business operations, and L1/L2 application support.
Business MS Model
A fully managed engagement where Subex handles application management, business operations, and ongoing risk monitoring. CAPEX is required only for hardware infrastructure-everything else is Subex’s responsibility.
Application MS Model
We extend the traditional model by taking on L1 and L2 application management-proactively monitoring systems, managing configurations, and handling first-level issue resolution-while your team retains ownership of business operations.
Full Managed Services
The most comprehensive engagement. Subex manages the full stack-IT hosting, IT operations, application management, and business operations. Your team receives regular reporting, findings, and strategic recommendations while Subex handles the rest.
Benefits For Business Operations
Coverage Management
Enhanced coverage & protection Greater coverage of revenue streams for better risk protection and identifying new product risks.
Function Setup
Best practices-based execution SOPs, processes, and best practices implementation to ensure robust, process-driven functions.
Operations Delivery
Reduced exposure run time and losses Coordination with key business units to mitigate risks and close discrepancies within SLA windows.
Proactive Detection
Generation of actionable intelligence for prediction Continuous improvement with predictive analytics and launch risk assessments.
Measurement & Reporting
Transparent performance Transparent reporting on SLA/KPI adherence and team performance.
Benefits For Application Management Operations
Application Monitoring
Accuracy of results Continuous monitoring of application processing and data feeds to quickly identify inconsistencies, support issue clarification, and ensure reliable outcomes.
Application Configuration
Faster time to market Ad-hoc configurations and controlled changes help support business continuity, enable quicker rollout of new requirements, and accommodate growing customer needs.
Application Fine Tuning
Performance & capacity management
Ongoing performance tuning, health checks, and load management help maintain system efficiency, availability, and acceptable ROI during peak and regular operations.
Administration & Housekeeping
Improved operational efficiency Effective management of reference data, feeds, releases, vendors, and application security ensures smoother operations and stronger overall system governance.
Measurement & Reporting
Adherence to SLAs and KPIs Structured reporting on system health, uptime, SLA compliance, and team performance provides clear visibility into operational effectiveness.
Governance & Compliance Framework
Structured Accountability at Every Level
Subex’s managed services operate under a robust, multi-tier governance model designed to ensure transparency, compliance, and continuous improvement across every engagement.
Every engagement is underpinned by clearly defined SLAs and KPIs, with regular reporting at both operational and executive levels. Escalation paths are well-defined, and a dedicated service delivery manager acts as the single point of accountability for each customer. Standard Operating Procedures govern every process, ensuring consistency regardless of team changes or operational scale. Regular business reviews-at monthly, quarterly, and annual cadences-ensure that the managed service evolves in line with your strategic priorities and keeps pace with your business growth.
Operational Performance by the Numbers
55+ Managed Services engagements across 5 continents
30%+ Analyst time saved through automated workflows and false positive reduction
50%+ Improvement in control output effectiveness via AI-enhanced operations
35%+ Reduction in tasks with human dependency, especially during out-of-office hours
4× Improvement in identifying data quality issues before business is impacted
190% Annualized ROI delivered to a Tier 1 Middle East operator over 3 years
Why Subex for Business Consulting
Most Trusted in Telecom
Unmatched depth across Revenue Assurance, Fraud Management, Partner Billing, Margin Assurance, and Business Assurance-built through 300+ deployments worldwide.
Robust Governance Model
300+ Successful Installations
Expertise built from executing projects for 200+ telecom enterprises globally.
AI & Automation-Driven
Deep Domain Expertise
Specialized focus on revenue assurance, fraud management, partner billing, and asset assurance.
24/7 Global Support
Experienced professionals across 25+ countries ensuring business continuity round-the-clock.
Best Practices Repository
Proven, industry-tested frameworks and SOPs for operational excellence.
Operational Excellence
Driving efficiency, scalability, and long-term value for telecom operators across every engagement model.
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Frequently Asked Questions
Everything you need to know about how our Managed Services services work.
What are the main operational challenges that Subex's Managed Services are designed to solve?
Subex Managed Services addresses legacy complexity from fragmented systems, talent gaps in sourcing and retaining domain experts, operational inefficiencies in ensuring controls are executed within SLA windows, inadequate risk coverage across revenue streams, reactive rather than predictive operations, and difficulty demonstrating ROI from assurance functions to management.