24TH – 25TH October 2017    Zagreb, Croatia


About User Conference #SubexUC

The Subex User Conference is a perfect platform for Subex customers to meet in person and exchange thoughts on the industry direction. The user conference provides an excellent opportunity to learn from peer experiences, challenge Subexians with industry problems that influence product roadmaps, collectively brainstorm on improving operations and share unbiased opinions on product performance.


The industry is undergoing one of its most dramatic changes in recent times with the advent of, and the increasing focus towards, digitalization. With this change, CSPs are now challenged with having to reinvent themselves and be seen as true Digital Service Providers. With all the discourse happening around the subject, the truth remains that true adoption of digitalization in the telecom world still remains in its infancy and in the form of notions and theories.

Following the theme “Digitalization: Mirroring Opportunities with Reality”, this year’s User Conference will focus around “implementation” and “operational” aspects of digital transformation, we are certain that you will have plenty of takeaways from the event, to derive the right strategies to ride the digital wave in your organization.


07:00 PMCocktail Reception at Paris Hall – Esplanade Zagreb Hotel
08:00 AMRegistration – Emerald Ball Room
09:00 AMConference Theme showcase
09:05 AMOpening Remarks by Mr. Vinod Kumar – COO, Subex
09:10 AMWelcome Note by Master of Ceremonies – Dean Smith – Founder & CEO, Assuring Business
09:20 AMKeynote: Unleashing Human Potential –
Riding the Next Wave of Digital Transformation
Speaker: Mr. Rohit Talwar – Futurist, CEO, Fast Future
10:20 AMUncovering the Unknown –
Advancing into Machine Learning & Data Science
Speaker: Mr. Andreas Manolis – Head of Strategy & Risk,
Group Revenue Assurance, BT Group
11:00 AMRefreshment Break
11:15 AMProblem Derived Innovation Analytics (PDIA) –
A New Approach to Big Data Analytics
Speaker: Mr. Paul Morrisey – Global Ambassador, TM Forum
12:00 PMDigital Transformation: Routes to Digital Maturity
Speaker: Mr. Carl Lyons – Managing Director, Perpetual Experience
12:30 PMSubex Fraud System Evolution at TELUS
Speaker: Mr. Dana Adams – Director Security Operations, Telus
01:00 PMLunch Break
02:00 PMCompany Update & Portfolio Overview
Speakers: Mr. Surjeet Singh – CEO &
Mr. Ashwin Chalapathy – CTO, Subex
02:45 PMIoT Security and the Role of a Telco: Threats and Opportunities
Speaker: Mr. Kiran Zachariah, VP – IoT Business Solutions, Subex
03:30 PMRefreshment Break
03:45 PMWorkshop: The GateKeeper Paradigm:
Machine Learning is your First Line of Defense
Workshop Master: Mr. Rohit Maheshwari – Sr. Director – BSC, Subex
05:30 PMCity Tour
07:00 PMGala Dinner at Zagreb 360 Observation Deck
09:00 AMWelcome Note by Chairman –
Mr. Carl Lyons – Managing Director, Perpetual Experience
09:30 AMT-Mobile Transforming the Rules in Telecom with their
“un-carrier” Strategy – A Revenue Assurance Perspective
Speaker: Ms. Debra Shindler – Sr. Director Revenue Assurance, T – Mobile
10:00 AMThe Impact of Digitalisation for Risk and Assurance Professionals
Speaker: Mr. Eric Priezkalns, Steering Committee Member, RAG Forum & Editor, CommsRisk
10:30 PMChallenges for a Digital Telco:
Fraud Management as a Service
Speaker: Ms. Laura Iglesias Febrero – Head of ElevenPaths
Professional Services, Telefonica Cyber Security Unit
11:00 AMRefreshment Break
11:15 AMPartner Collaboration with Subex’s Open API platform
Speaker: Mr. Hans Kärn – Managing Director, Signa
11:45 PMPutting the Spotlight on Customer Data – Our Experience
Speaker: Mr. Sanjaya G S – Sr. Director – Analytics Services, Subex
12:30 PMOperators Excellence Awards 2017
01:00 PMLunch Break
02:00 PMWorkshop: Innovation through Lean Canvas
Presenter: Mr. Paul Morrisey – Global Ambassador, TM Forum

Risk Management Track

03:00 PMRA & FM Product Roadmap
Speaker: Mr. John Brooks – VP – Product Management, Subex
03:30 PMRefreshment Break
03:45 PMMachine Learning Demystified
Speaker: Mr. Rohit Maheshwari – Sr. Director – BSC, Subex
04:30 PMEvent Closure

Partner Settlement Track

03:00 PMPartner Settlement Roadmap,
Speakers: Mr. Sunay Zelawat – Product Manager & Mr. Martin Bedford – Principal Consultant – Business & Solutions Consulting, Subex
03:30 PMRefreshment Break
03:45 PMWorkshop: Engaging The Digital Partner Ecosystem
Workshop Masters: Mr. Sunay Zelawat – Product Manager &
Mr. Martin Bedford – Principal Consultant – Business & Solutions Consulting
04:30 PMEvent Closure

Masters of Ceremonies


Venue - Subex user Conference 2017



Mihanovićeva ul. 1, 10000,
Zagreb, Croatia
☎: +385 1 4566 666
📱: +91 80 6659 4191

For any query:

Please Call or Email

Ramya Raj
Phone: +91 80 6659 4191
Mobile: +91 96205 37084

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