The telecom sector is experiencing a profound digital transformation, propelled by the integration of AI/ML and automation technologies within Revenue/Business Assurance functions. Subex’s 2023-24 Business Assurance Global Benchmarking Survey unveils the Technology Readiness for Assurance and Compliance Index (TRACI), which provides a structured framework for navigating technological adoption. The survey reveals pressing challenges within the industry: 60% of telecom operators have not shifted from Revenue Assurance to Business Assurance, and a significant 82% have not adopted AI/ML technologies, both groups reporting low ROI satisfaction. These and more such insights underscore the critical need for technological advancement in driving operational efficiency and revenue generation. The telecom sector is experiencing a profound digital transformation, propelled by the integration of AI/ML and automation technologies within Revenue/Business Assurance functions. Subex’s 2023-24 Business Assurance Global Benchmarking Survey unveils the Technology Readiness for Assurance and Compliance Index (TRACI), which provides a structured framework for navigating technological adoption. The survey reveals pressing challenges within the industry: 60% of telecom operators have not shifted from Revenue Assurance to Business Assurance, and a significant 82% have not adopted AI/ML technologies, both groups reporting low ROI satisfaction. These and more such insights underscore the critical need for technological advancement in driving operational efficiency and revenue generation.