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What is cognitive computing?

Cognitive computing uses computerized models to simulate the human thought process in complex situations where the answers may be ambiguous and uncertain. It overlaps with AI and involves many underlying technologies to power cognitive applications, including expert systems, neural networks, robotics, and virtual reality (VR).

Why use cognitive computing

Cognitive computing learns and imitates the human thought process. It learns by studying patterns and suggests humans take relevant action based on its understanding. It doesn’t throw humans out of the picture, and its main aim is to assist humans in decision-making. It endows humans with superior grade precision in analysis while ensuring everything is in their control.

What are the benefits of cognitive computing?

The benefits of cognitive computing are as follows:

  • Speeds up the data analysis with the help of robotic process automation (RPA) by collecting and analyzing the information effectively and provides accurate data analysis.
  • Provides leaner & efficient business processes byanalyzing emerging patterns, spotting business opportunities, and taking care of critical process-centric issues in real-time.
  • Improves customer interaction and experience with the help of robotic process automation by providing only relevant, contextual, and valuable information to the customers

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What is clustering?

Clustering is the task of dividing the population or data points into several groups such that data points in the same groups are more similar to the data points in the same group and dissimilar to the data points in the other groups. It is a collection of objects based on similarities and dissimilarities between them. It belongs to a category of unsupervised learning methods.

Why clustering?

Clustering is important as it determines the intrinsic grouping among the unlabelled data present. The criteria for clustering depend on the user that satisfies their requirements. It has a myriad of uses in a variety of industries. Some of the applications are:

  • Market segmentation
  • Anomaly detection
  • Search result grouping
  • Social network analysis

What are the types of clustering algorithms?

The types of clustering algorithms are:

  • Density-based methods- This method considers the clusters from the dense region having some similarities and differences from the lower region of the space. They have good accuracy and the ability to merge two clusters.
  • Hierarchical-based methods- This method forms a tree-type structure based on the hierarchy. New clusters are formed based on the previous one.
  • Partitioning methods- This method partition the objects into k clusters, and each partition forms one cluster.
  • Grid-based methods- The data space is formulated into a finite number of cells that form a grid-like structure. All the clustering operations done on these grids are fast and independent of the number of data objects.

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What is a cloud-native application?

Cloud-native technologies empower organizations to build and run scalable applications in modern, dynamic environments such as public, private, and hybrid clouds. The use of containers, microservices-based infrastructure, and APIs exemplify this approach. It combines with automation that allows engineers to make high-impact changes frequently and predictably with minimal effort.

What are the characteristics of cloud-native applications?

The common characteristics of cloud-native applications are as follows:

  • A scalable container-based infrastructure.
  • An architecture built on microservices seamlessly integrated into the cloud environment and communicates through HTTP APIs.
  • Use of continuous integration and continuous delivery (CI/CD).

What are the benefits of cloud-native applications?

  • Ensures a faster release pace for updates and responding to user needs quickly.
  • Enables automatic updates without interfering with an entire application or user base.
  • Protects from failures through the isolation of containers, making them more reliable.

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What is classification?

Classification is the process of predicting the class of a given set of data points. Classes are sometimes called targets/labels or categories. It belongs to a category of supervised learning, where the targets are also provided with the input data.

Classification algorithms in supervised machine learning use input training data to predict the likelihood that subsequent data will fall into one of the predetermined categories. Using a classification algorithm, we can perform things like sentiment analysis to categorize unstructured tests by the polarity of opinion (positive, negative, neutral, and beyond).

 What are the types of classification algorithms?

The types of classification algorithms are:

  • Logistic Regression– It is a binary classification algorithm that gives out the probability for something to be true or false.
  • Decision Tree– It is a tree-based classifier, where each node splits into its children based on a condition.
  • Random Forest– It is an ensemble technique, which is a collection of multiple decision trees.
  • Naïve Bayes– It is a probabilistic classifier that is built on the principle of the Bayes theorem. Naïve Bayes classifier assumes that one particular feature in a class is unrelated to any other feature and that is why it is known as naïve.

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What is a chatbot?

A chatbot is an AI software that can simulate a conversation with a user in natural language through messaging applications, websites, mobile apps, or the telephone. It is described as one of the most advanced and promising expressions of interaction between humans and machines and is widely used by various companies.

What are the benefits of a chatbot?

Benefits to customers:

  • 24-hour availability with continuous communication between the seller and the customer.
  • A chatbot can instantly answer thousands of questions at the same time.
  • Customer service representative provides similar, consistent responses to a customer.
  • Customer can take a screenshot whenever she likes, remember the conversation, or challenge an answer provided by the bot.
  • Supports multiple languages that are especially useful for global brands. Chatbots can either ask the user which language they prefer at the beginning of the conversation or detect the user’s language via their input phrases.

Benefits to companies:

  • Lower costs compared to consumer service salary, infrastructure, and education.
  • Bots can increase sales because of their 24/7 availability and fast responses. It also gives recommendations that can smartly introduce customers to new products and services from the company.
  • Bots can help increase customer engagement with timely tips and offers. Real-time customer communication of chatbots helps the customer find what he is looking for and evaluates different suggestions.
  • Chatbot helps companies reach new customers who may otherwise not want to reach out to the company with an email or call.
  • Gaining a deeper understanding of customers’ greatest pain points and helping the company improve its products and services.

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What is Business Intelligence?

Business Intelligence is a set of processes, architectures, and technologies that convert raw data into actionable information that helps organizations make more data-driven decisions. BI tools access and analyze data sets and present analytical findings in reports, summaries, dashboards, graphs, charts, and maps to provide users with detailed intelligence about the state of the business.

What is the importance of Business Intelligence tools?

Business intelligence systems provide historical, current, and predictive views of business operations. They support reporting, interactive slice-and-dice, pivot-table analyses, visualization, and statistical data mining. It tackles sales, production, financial data, and many other sources of data for business purposes.

What are the benefits of Business Intelligence?

  • Faster time to analysis and intuitive dashboards with drag-and-drop and no-code capabilities.
  • Accurate data and faster reporting capabilities provide for better data-driven business decisions.
  • Increased competitive advantage for the organizations.
  • Increased organizational efficiency.
  • Improved customer experience.

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What is Big Data?

Big Data is a collection of data that is huge in volume yet growing exponentially with time. It is data with large size and complexity that none of the traditional data management tools can store or handle efficiently. When analyzed, it leads to better decisions and strategic business insights. There are four characteristics of Big Data which are volume, variety, velocity, and veracity.

Why is Big Data important?

The importance of big data doesn’t revolve around how much data organizations have but what they do with it. The data can be taken from any source and analyze to find the answers that enable:

  • Cost reductions
  • Time reductions
  • New product development and optimized offerings
  • Smart decision making

What are the benefits of Big Data?

  • Improved decision-making through access to social media data enables organizations to fine-tune their data.
  • The use of big data and natural language processing to evaluate customer response enhance customer service.
  • Early identification of risk to the product/services, if any
  • Better operational efficiency.

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What is AI bias?

Bias is an irregularity in the outcome of machine learning algorithms, due to the discriminatory assumptions formed during the algorithm development process. This could be due to a narrow training set of data or a partisan algorithm.

How does AI bias happen?

We often look for causes of AI bias in nonobjective training data, but the reality is more modest: bias usually enroaches a system long before the data is gathered as well as at multiple other phases of the deep-learning procedure. Here are a few key focus areas where AI Bias is spawned.

Framing the problem

The first step in creating a deep-learning model is to determine the outcome and follow the programming of the algorithm accordingly. The first step in this process would be to translate a real-world problem so the system can understand it. So a program needs to be written to ask and answer the right questions which the company decides on extensively. The most common root cause of bias is from the problem that is framed, one that is not defined accurately enough to compute an unbiased answer.

Collecting the data

There are two main scenarios where bias is indicated in training data: either the collected data is unrealistic, or it is already representative of existing preconceptions. Variations in data is key to getting a diversely capable system, feeding a system historical data which is typically affected by some bias is not a good source for data, and neither are subjective data fields, which typically have a narrow dataset of limited attributes.

Preparing the data

Finally, it is likely that bias is introduced in the data preparation stage, which revolves around determining which attributes are to be considered by the algorithm. In the case of modelling, choosing which attributes to regard or disregard can greatly impact a model’s decision accuracy. Although the impact on accuracy can be measured easily, the bias cannot, so we end up having introduced bias into the model.

What are the types of AI bias?

AI systems have biases due to two reasons:

  • Cognitive biases: These are errors caused by the thought process behind individuals’ decisions and judgments. This type of bias arises due to the oversimplification of variables translated from the real world into computable data by AI experts.
  • Lack of complete data: Incomplete data is not representative of the complete story behind the data attributes picked and therefore it may contain bias.

Will AI ever be completely unbiased?

All AI systems are as robust as the data they are provided with. By cleaning your training dataset from deliberate or irreflective inferences about race, gender, or other ideological concepts, an AI system that makes unbiased data-driven decisions can be built.

However, in the real-world application of such a model, we don’t expect it to ever be completely unbiased due to the data input into the system, and this data is created by people giving room for numerous human biases to occur.

The positive way to reduce AI bias is by minimizing AI tendencies by testing data more correctly for select attributes and developing AI systems with algorithms with more responsible AI principles in mind.

How to fix biases in AI?

In the first step, making sure the data set is complete is crucial, since most AI biases only happen due to the prejudices of human origin and focusing on removing these prejudices from the data set can greatly minimize AI Bias. Unfortunately, it is not as straightforward as it appears to be.

A shut-down approach to such issues is completely breaking off classifications (such as sex or race) in data and removing the labels that could potentially cause bias. But this approach usually does not work since removed labels may adversely affect the understanding of the model and your results and make the accuracy of the model worse.

Since there are no speedy solutions to clearing biases here are a few high-level suggestions highlighting the best practices to minimise AI bias:

Steps to fixing bias in AI systems:

Analyzing the algorithm and data to evaluate where the risk of bias is high. For instance:

    • Inspect the training dataset to evaluate whether it is representative of the larger data collection to prevent common biases like sampling bias.
    • Conduct quality analysis including assessment of model metrics for distinct groups in the dataset. This verifies if the model interpretation is equivalent in the subsets of data.
    • Monitor the model over multiple cycles against biases. The result of algorithms can vary as the model learns or if training data changes.

Develop a debiasing strategy as a part of the overall AI strategy that includes a practicable set of technical, operational and organizational actions:

    • The technical strategy implicates tools that can help you identify potential sources of bias and indicate the traits in the data that impact the accuracy of the model
    • Operational strategies incorporate improving data collection processes by using internal “red teams” and third-party auditors.
    • Organizational strategy includes inducting a workplace where metrics and processes are transparently exemplified

Rectify human-involved processes as you identify tendencies. Through conditioning, operation strategy and cultural changes, companies can plan better processes to reduce bias.

Determine use cases ready for automated decision-making and scenarios where human involvement is necessary.

Enable a multidisciplinary approach. Eradicating bias is a multidisciplinary strategy that allows ethicists, social scientists, and experts with the best understanding of the nuances in the process.

Diversify your organisation. Diversity in the AI community facilitates the easier identification of biases.

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What is Artificial Intelligence?

Artificial intelligence (AI) refers to any human-like intelligence exhibited by a computer or machine. It enables machines to learn from experience by adjusting to new inputs and perform human-like tasks. Machines can be trained by processing and recognizing patterns in the large sets of data to accomplish specific tasks using AI.

Why is artificial intelligence important?

  • It creates a competitive advantage from the data
  • It automates repetitive learning and discovery through data.
  • It adapts through progressive learning algorithms to let the data do the programming.
  • It analyses more data and achieves incredible accuracy though deep neural networks.
  • It improves the capabilities of existing products by adding intelligence.

What are the advantages of Artificial Intelligence?

  • Reduces human error.
  • Helps in lessening repetitive work.
  • Faster and more accurate decisions.
  • Improves security.
  • Efficient communication.

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