Case Studies

Know how Subex has helped telecom companies across the globe to solve critical challenges to improve profitability.
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A telco enhanced customer experience by 45% in 3 months
Analytics Center of Trust

This operator built enhanced CX measuring capabilities and integrated sentiment analysis & topic modelling to track daily trends.

North American telco reduced bad debt by 11% and improved the collection time by 22%
Analytics Center of Trust

Subex assisted this telco with a holistic approach for bad debt value management by identifying various stages from billing to collection phase.

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A telco gained 3% market share & 4% revenue growth in 6 months with Subex ACT
Analytics Center of Trust

Developed a three-pronged overall win back strategy: RFM Analysis, Cross-sell/Upsell Strategy, & Customer Feedback to gain market share.

Australian telco improved the product profitability by 7% resulting in $3.2million annual net savings
Analytics Center of Trust

This operator engaged Subex to bring in accountability and transparency across all product reviews and launches.

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A mobile wallet company revived 23% inactive customers with a 3.5% revenue increase
Analytics Center of Trust

Subex designed a 4-step framework of identifying and targeting inactive mobile wallet customers leading to re-engaging 23% inactive customers.

Achieved 21% improvement in upsell/cross-sell campaign effectiveness through Recommendation Engine
Analytics Center of Trust

This Middle Eastern operator improved their overall campaign performance and higher conversions from upsell/cross-sell campaigns.

Tier I APAC Telco enhances network capacity to offer a seamless video experience
Capacity Management

A Case Study on how APAC region leveraged Subex Capacity Management to optimize its video services

Enhancing customer engagement and revenue stability during COVID -19
Analytics Center of Trust
Read to know how a Telco overcame COVID-19 business impact through Advanced Analytics.
A multi-dimensional IoT security partnership – the Pod Group case study
IoT Security

A multi-dimensional IoT security partnership – the Pod Group case study

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Asian Telco Implements Centralized Route Optimization Solution
Partner Settlement

Reduced the bill generation duration from a week to two hours and off¬ered visibility into the revenue cycle for better revenue settlement with partners.

How Cell Site Analytics Helped an African Telco Increase Usage Adoption and ARPU
Analytics Center of Trust

Read this case study to know how the Telco achieved cell site network optimization to deliver the best customer experience

Subex Capacity Management for Smart Network Investment, Maximized Roi, Optimized Capex, and Enhanced Customer Experience
Capacity Management

Make smart investments towards video to maximize ROI, and enhance customer experience 

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