Subex bags Revenue Operations Center (ROC®) Managed Services deal from Econet

Aug 2, 2011,

LONDON, UK – Subex Ltd, a leading global provider of operations and business support systems (OSS/BSS) for communications service providers, announced that it has been awarded a Managed Services contract upon successful implementation of its industry leading ROC Fraud Management and Revenue Assurance solution for Econet.

Econet Wireless is a diversified telecommunications group with operations in nine countries in Africa, Europe and the East Asia Pacific Rim, offering products and services in mobile and fixed telephony services, internet and satellite. Worldstream Systems & Services is part of the Econet Group and is responsible for the selection, implementation and ongoing management & support of large IT systems for the Group and is the partner with Subex on this project.

Subex’s ROC solutions cover Econet’s complete customer organization, not just at a central level but at the local country levels as well. Subex’s wide presence and experience on centralized implementations within Africa was a clear-cut differentiator when Econet was looking for a solution provider. Subex was chosen over competition owing to its ability to offer additional components over and above the current requirement and run the applications on a managed service model.

ROC Revenue Assurance is designed not only to detect potential revenue loss, but also to assist an operator with its investigation, diagnosis and recovery of these revenues. It provides unprecedented automated correction capabilities to improve bottom-line results and provide a quick return-on-investment. The solution is flexible and will support revenue assurance practices as the provider expands and matures.

The ROC Fraud Management solution supports end-to-end fraud management, from initial information gathering and detection through case closure. The solution is built to help CSPs move towards fraud prevention by eliminating known frauds, reducing free run time, augmenting internal controls and through continuous fraud management process improvement. The solution ensures a rapid return on investment (ROI) by offering the strongest fraud management capabilities, increasing compliance, reducing risk, and providing economies of scope.

Anthony John Carter, the CEO, Worldstream Systems & Services at Econet, said, “We are pleased with the successful implementation of Subex’s ROC for Fraud Management and Revenue Assurance. We chose Subex because of their great track record with business optimization, their experience on centralized implementations within Africa and their ability to not only deal with our organization at a central level but also reach out to the company at a local level.”

“Africa is a growing telecom market and the operator needed a fraud and revenue assurance solution that could help them achieve competitive advantage in their market.” noted Sudeesh Yezhuvath, COO at Subex. “As a key part of our Business Optimisation portfolio, we are happy that our acclaimed and unique platform, ROC for Revenue Assurance and Fraud Management, has exceeded the customer’s expectation and we are now providing Managed Services to the operator to help optimise their business and improve customer experience.”