Operators across the world are moving towards delivering diverse, high-margin services in the next generation environment. Exposure to complex types of next generation fraud will increase dramatically for network operators depending on their business model. Fraud risks will be greater for operators having a high-value service offering.
Not only must operators be shielded against the newly emerging frauds that accompany these services, but the approach to fraud management must evolve to guard against today's fraudsters: smarter and shrewder with intentions and means to cause considerable damage to network operators.
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ROC Fraud Management
ROC Fraud Management is built to drive fraud prevention by eliminating known frauds, uncovering new fraud patterns, minimizing fraud run time, augmenting internal controls, and supporting continuous fraud management process improvement. ROC Fraud Management detects known fraud types and patterns of unusual behaviour, helps investigate these unusual patterns for potential fraud, and uses the knowledge, thus generated, to upgrade and protect against future intrusions.
The solution is characterized by its unique architecture that harnesses the power of proven rules-based alarms and pattern matching driven by advanced statistical techniques. Adding power to this hybrid detection system is a set of potent case management tools. These tools provide relevant case data that are made easily accessible through a single window in a fast web-based GUI.
ROC Fraud Management's high flexibility allows operators of different sizes to customize rules to suit unique network and business requirements. A configurable workflow management tool integrates the investigation process with detection.
ROC Fraud Management has the ability to detect fraud types in all telecom environments: Wireline (PSTN, ISP, VoIP), and Wireless (2G, 2.5G, 3G); and across all services: postpaid, Payment, VAS, MMS and M-commerce.
- Provide future proof-detection techniques
- Guard against habitual offenders
- Ensure that pre-paid service is truly risk free
- Launch profitable IP-based services
Wholesale Fraud Management
Historically wholesale carrier business has been high margin business amongst a closed group of carriers and fraud has been seen as cost of business. Since carrier business is cross border, lack of jurisdiction and inability to prosecute has further tied the hands of carriers and unwittingly enabled fraudsters. This has resulted in fraud management practice in wholesale carries not maturing to the extent it should have, for example in the retail telecom industry.
Challenges faced by Wholesale carriers are quite different from the ones faced by retail operators. While there is no requirement to monitor end users here, analyzing the volumes of traffic from carriers to their partners is very critical.
Recent studies show that fraud in the Wholesale space is on the rise and a big chunk of revenue is lost to prevalent frauds. Prevention and handling of frauds in the wholesale space hence requires strategic thinking and realignment of fraud management practices.
Isues such as False Answering Supervision, Arbitrage fraud, IRSF and PBX Hacking are common and the Wholesale carriers must come up with sufficient controls in order to detect such issues and make sure its network is well protected.
ROC Fraud Management for wholesale carriers is built keeping in mind the nature of issues in the wholesale space and incorporates unique ways to tackle these issues. Some of the notable features and functionalities of ROC Fraud Management for wholesale carriers are:
- Alias matching to identify return of fraudulent partners
- Statistical module with advanced profiling and trending
- Internal fraud monitoring
- Rate of change identification
- Holistic aggregation
ROC Fraud Management for wholesale carriers is highly flexible and hence allows carriers to customize rules suiting their business requirements. Some of the benefits of deploying ROC Fraud Management for wholesale carriers are:
- Prevent of host of fraud types prevalent in the wholesale eco system
- Improved partner experience
- Compliance to contractual anti fraud amendments
- Reduce reputation risk arising from Frauds
- Reduce losses due to fraud
- Reduce focus on day to day operational aspects of fraud detection and handling which helps concentrate only on strategic decision making activities