Subex Limited is a leading global provider of Business Support Systems (BSS) that empowers communications service providers (CSPs) to achieve competitive advantage through Business Optimisation - thereby enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.
The company pioneered the concept of a Revenue Operations Center (ROC®) – a centralized approach that sustains profitable growth and financial health through coordinated operational control. Subex's product portfolio powers the ROC and its best-in-class solutions such as revenue assurance, fraud management, asset assurance, capacity management, data integrity management, credit risk management, cost management, route optimization and partner settlement.
Subex also offers a scalable Managed Services program and has been the market leader in Revenue Assurance and Fraud Management for 3 years in a row according to Gartner (2010, 2011 & 2012). Subex has also been enjoying market leadership in Business Optimisation for five consecutive years according to Analysys Mason (2007, 2008, 2009, 2010 & 2011). Business Optimisation includes fraud, revenue assurance, analytics, cost management and credit risk management. Subex has been awarded the Global Telecoms Business Innovation Award for 2012 along with Idea Cellular and 2011 along with Swisscom for fraud management. Subex has also been awarded the Global Market Share Leader in Financial Assurance 2012 by Frost & Sullivan.
Subex's customers include 28 of top 50 operators* and 33 of the world’s 50 biggest# telecommunications service providers worldwide. The company has more than 300 installations across 70 countries.
*GTB Carrier Guide, 2011
#Forbes’ Global 2000 list, 2011
Subex and Subexians will deliver value to all the stakeholders (customers, shareholders, vendors, and Subexians) and will attain excellence and leadership through such delivery of value. We will strive to support the stakeholders in all activities related to us. We will endeavor to improve their business models and to enhance their revenues and profits. In short, we will do our best to meet the expectations of all the stakeholders and to further their value proposition.
Fairness. Commitment. Innovation.
Subexians will be fair in their engagements with all stakeholders at all points in time. We will not take advantage of anybody or mislead anyone. In any situation where we need to decide based on the merits of a case, we will be fair to all parties irrespective of the entities/individuals involved. For ease of illustration, some manifestations of this would be:
- Trust in each other
- Respect for each other
- Openness in communication
- Issue-based decisions and not people-based
- Focus on "what is being said" instead of "who is saying"
Subex and Subexians will walk the extra mile and go beyond the call of duty to make things happen. We will try our best to achieve the objectives set and will not leave any stone unturned in that process. Our motto is, "Subex will do whatever it takes for Subexians and Subexians will do whatever it takes for customers." For ease of illustration, some manifestations of this would be:
- Determination to succeed
- Focus on long-term
- Good work-life balance
In today's competitive world, innovation is a critical element. This innovation must happen in all areas of operation: the way we identify products for our portfolio, the way we develop them, the way we sell them, the way we implement and support them, the way we run our operational processes, and in everything that touches the organization. Subexians will strive towards innovation in all these aspects as that then becomes the defining edge for us and for all stakeholders who are associated with us. Some practices that support an innovative attitude are given below:
- It is okay to make mistakes
- There is always more than one path to the solution
- It is not mandatory to follow convention
Ensuring quality in Subex is an obsession and the high quality standards set by us are achieved through a rigorous quality assurance process. Quality assurance is performed by an independent team of trained experts for each project.
Subex has been following a systematic, structured, concurrent and standardized approach to software development. The engineers at Subex are well trained in the quality processes so that they adhere to these processes when working on their projects. They are also well equipped to adapt to the clients' quality processes whenever required.
"Subexians are committed to achieve total customer satisfaction by delivering high-quality products that meet the needs and expectations of our customers." We are committed to adhere to quality management system requirements and to continually improve them.